Infographic: Employee experience a top priority for over 9 in 10 U.S. employers

Panel 1: A great EX awakening occurred over the past year. 94% of employers say enhancing EX will be a top priority over the next three years.

Panel 2: Why? Because the pandemic created an EX stress test

• 61% of employees use remote or hybrid working models up from only 12% three years ago
• 62% of employers cut people or hours
• 44% restructured
• 42% cut pay or benefits

Panel 3: Organizations were not equipped to deal with this challenge

• 38% have only a basic approach to EX and no overall strategy.

Yet the majority view EX as a value driver in key areas:

• 82% engagement
• 79% wellbeing
• 79% productivity
• 80% business performance.

Panel 4: Organizations recognize specific EX challenges, but few are ready to deliver change

When will employers reach their “new reality”?

• 28% 2022 and beyond
• 13% end of Q2 2021
• 59% late 2021

Panel 5: Only 1 in 10 employers have integrated EX and business strategies, and use technology to transform EX. These transformative EX organizations are more likely to report:

• 2.7x significantly higher productivity
• 90% more likely to report lower annual turnover
• +40% net positive impact on EX

(vs. companies with undefined EX)

Panel 6: EX breakthrough moments are needed to thrive. Key actions to consider:

• Recharge strategies, programs and policies to address emerging needs of flexible work
• Rebalance EX programs, focusing on the importance of designing and delivering Total Rewards, wellbeing and inclusion and diversity programs
• Equip leaders and managers to lead through change
• Reconnect with employees by listening communicating and focusing on engagement
• Build an EX strategy that is integrated with your business strategy and fueled by technology