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Service

Integrated Casualty Consulting

Integrated Casualty Consulting provides user-selected balance sheet protection and assists our large workers compensation and general liability clients in reducing their total cost of risk by mitigating claim frequency and costs, reducing claim management fees, and improving operational efficiencies.

Integrated Casualty Consulting (ICC), an extension of the Risk Control and Claim Advocacy practice, offers clients with loss sensitive programs highly specialized services designed to mitigate claim frequency and costs, reduce claim management fees and improve operational efficiencies.

Risk Process Consulting (RPC)

Risk management outcomes are a function of the quality of the business processes that influence them. Improve the business processes that shape risk exposure and claims performance with a view to improved outcomes. To address the challenges of strengthening the collective processes that drive claim outcomes and costs, WTW offers Risk Process Consulting (RPC) services led by our senior consultants to improve day-to-day risk management execution.

Claim Consulting Services

The WTW Claim Consulting Practice offers a full suite of solutions and services. Find out more 

  • Claim Closure Solutions
  • TPA Selection Services
  • Claim Audit Solutions
  • Risk Performance Optimization
  • Medical Cost Containment Solutions

Liability Claim Consulting Services

Our Liability Claim Consulting team uses its extensive experience, legal training and key relationships with insurer claim “decision makers” to provide clients with insurance recovery support (with both strategy development and execution) in connection with complex litigation, involving things such as:

  • Additional Insured tenders
  • Asbestos/Talc exposures
  • Chemical exposures
  • Concussion/CTE
  • Construction products
  • Food-borne illnesses
  • Mass casualty events (e.g., fire, explosion, structure collapse)
  • Medical devices
  • Pharmaceuticals
  • Pollution
  • Recall-related third-party claims
  • Sexual abuse/molestation

Workforce Vitality practice

The WTW Workforce Vitality practice has a suite of tools and services to improve your organization's performance and give you an edge over your competitors. Click here for our suite of solutions

Contacts

Joe Picone, CPCU, ARM, Claim Consulting Practice Leader

Joe Picone, CPCU, ARM

Claim Consulting Practice Leader

Photo of James Dorion

James Dorion

Claim Advocacy Practice Leader - NA & Head of Liability Claim Consulting

tomhilgen

Tom Hilgen

SVP Risk Control Practice and Workforce Vitality Practice Leader

Webcast

2025 OSHA Recordkeeping Update