What defines a high-performance employee experience?
The world’s leading organizations are increasingly focusing on employee experience (EX). The fundamental belief is that EX sits at the heart of delivering an exceptional customer experience and, in theory at least, superior financial performance. But to date we’ve lacked a robust employee experience definition, or any reliable research to identify how employee experience influences organizational performance. So, we set out to do two things: first, develop an employee experience model based on research, which identifies the factors that matter the most; and second, establish whether a good employee experience can predict good business performance.
Download our breakthrough employee experience research to learn:
- What is employee experience?
- The components of employee experience that characterize successful companies
- The financial impact of creating superior employee experience
- How to improve employee experience
With our breakthrough analysis, organizations can gain a true assessment of their employee experience, establish priorities for change and set a path forward. As a result, they can elevate their human capital strategy and connect superior employee experience with stronger organizational performance.Stephen Young | Global Practice Leader, Employee Insights
Patrick Kulesa, Ph.D., is a member of the advanced analytics group within Willis Towers Watson’s Research & Innovation Center. He oversees a group that manages Willis Towers Watson’s database of benchmarks on employee opinion, leading a team of data analysts in the U.S., Europe, and Asia Pacific.
He has a Ph.D. in social psychology from Northwestern University and over 20 years of consulting experience. Patrick’s research has been published in trade industry and academic outlets, and is featured at major psychological, human resource, and industry conferences.