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Duncan Anderson leads WTW’s Insurance Technology business, which provides specialist pricing, underwriting, and financial modelling software to over 1,000 insurers globally.

A personal lines pricing actuary by background, in his 33 years with WTW Duncan, he has had a keen interest in the development of specialist insurance software, as well as having worked as a consultant to most multinational groups and clients in over 30 countries.

His professional activities include chairing the UK Institute of Actuaries General Insurance Board, co-authoring “A Practitioner's Guide to Generalized Linear Models,” and presenting over 30 sessions at Casualty Actuarial Society events. Duncan is a graduate of mathematics from Cambridge University and a Fellow of the Institute of Actuaries.

Kiran serves as Senior Vice President at The Hanover Insurance Group, where he leads the Claims Strategy and Performance Optimization organization. In this role, he is responsible for shaping and executing the enterprise-wide claims strategy. Kiran oversees a diverse portfolio of functions, including Claims Finance and Analytics, Predictive Modeling, Quality and Regulatory Compliance, and the operations of Vendor Management, Claims Shared Services, and the Special Investigations Unit.

Previously, he served as Executive Vice President, Legal, at Liberty Mutual, where he led the Legal Strategy and Operations function in transforming the delivery of legal services. His team won multiple awards for innovation and operational efficiency. Before joining Liberty Mutual, Kiran worked as a research engineer at General Motors, where he managed multiple fuel cell automotive development solutions and held 10 patents.

Kiran received his MBA in strategy and finance from Simon Graduate School of Business and a master’s in mechanical engineering from Virginia Tech. He currently serves on the Board of Advisors for various legal technology companies, including LegalMation and other benchmarking organizations. Kiran has completed his CPCU and holds numerous insurance associate certifications.

Laura leads the Personal and Commercial Lines practice within WTW’s Insurance Consulting and Technology business in the Americas. She brings over 20 years of experience in property and casualty (P&C) insurance across the UK and North American markets.

A recognized expert in pricing, underwriting, claims, and distribution, Laura excels at helping insurers tackle strategic challenges and drive transformation throughout the insurance value chain. She specializes in leveraging data and analytics to optimize results, implement innovative technologies, and align operations with customer-centric outcomes.

Before WTW, Laura held senior leadership roles at major insurance carriers, overseeing multidimensional teams and managing a $2 billion retail P&L. Throughout her career, she has championed profitable growth through data-driven strategies and spearheaded initiatives in digital transformation and operational efficiency.

Laura holds a degree in Computer Science from the University of Cambridge and is a Fellow of the Institute of Actuaries (FIA). She resides in Toronto with her family, enjoys traveling, and is passionate about playing the violin.

Alena is the Head of Claims within WTW’s Insurance Consulting and Technology business in the Americas. In her role, she partners with insurers to future-proof claims operations through a range of strategic initiatives, including the integration of advanced analytics and AI, to help carriers elevate performance, strengthen competitive advantage, and deliver superior outcomes for their customers.

Before joining WTW, Alena led key functions in executive roles at Intact Financial, Canada’s largest property and casualty insurer. Over nearly two decades, she built deep, end-to-end expertise across claims, analytics, actuarial, underwriting, M&A, digital distribution, and strategy.

Alena is a Fellow of both the Casualty Actuarial Society and the Canadian Institute of Actuaries, where she also serves as a Board Director. She holds an Honors Bachelor of Science in Computer Science and Actuarial Science from the University of Toronto.

Chetan Gautam is an InsurTech leader with over 25 years of experience in the industry. He currently serves Chubb Group as Head of Global Pricing Platforms and Data. Chetan coded his first pricing API in 1998 for an online platform that offered personal insurance in the US market. Since then, he has served multiple specialty and general insurance carriers, leading global data and analytics enablement programs. In his current role at Chubb, he has successfully developed and implemented, what he calls, the Rating Platform Modernization Framework (RPM), which implies “Speed.” He claims that the framework enables Chubb to accelerate the rollout of new products and respond to market changes with rapid rate updates.

He believes the insurance industry is a great place to be right now. While some large insurers are still lagging in their digital journey, those that are investing in technology and skills are forging ahead. However, AI has the potential to level the field. Insurers who have lagged can now quickly catch up with the help of AI.

On a personal note, Chetan lives in the Philadelphia region with his wife and two boys. He is also a pilot, a mindfulness and breathwork instructor, and he enjoys kayaking and hiking on weekends.

Pierre-Olivier is the Vice President of Ratemaking and Business Solutions for Desjardins General Insurance Group in Canada, the 3^rd largest P&C Insurer in Canada. In his role, he is responsible for managing the profitability of personal lines property and auto lines of business, in addition to providing analytical and business expertise to all other departments of the company.

Since 2009, Pierre-Olivier has held various roles at Desjardins, primarily in actuarial departments and R&D. Throughout the years, he has developed a strong technical and actuarial knowledge. He has also developed a comprehensive understanding of the entire manufacturing process of P&C insurance companies through direct collaboration with and support for various company departments, including Marketing, Claims, and Underwriting. He also led the migration of Desjardins Pricing Engine using WTW’s Radar technology.

Pierre-Olivier graduated from Laval University in Quebec City with a Bachelor of Science in Actuarial Science. He is a Fellow of the Casualty Actuarial Society (FCAS) and a Fellow of the Canadian Institute of Actuaries (FCIA).

Chris leads the Personal Lines pricing practice within WTW’s Insurance Consulting and Technology business. He sets the strategy for both consulting and technology solutions and leads transformation projects for global insurance carriers.

He is passionate about practical innovation, maximizing the value of analytics, and fostering collaboration across expert teams in insurance carriers.

Chris currently resides in London, having previously lived in Istanbul, and has worked with insurers worldwide.

Farah Ismail is the Head of Commercial Lines within WTW’s Insurance Consulting and Technology (ICT) business in the Americas. She focuses on delivering innovative, analytics-driven solutions that enhance underwriting precision, streamline operations, and support profitable growth. Her ability to align technical capabilities with strategic business goals has made her a trusted partner to carriers navigating evolving market conditions.

She has over 15 years of experience in the commercial insurance industry, with deep expertise across both specialty and standard lines, including Excess & Surplus Lines, Cyber, Healthcare, Environmental, Directors & Officers, Errors & Omissions, Surety, General Liability, Property, Commercial Auto, and Workers' Compensation.

Her career spans underwriting, pricing, product development, and claims, providing a comprehensive understanding of the insurance value chain. Farah has worked extensively with insurers to modernize underwriting and pricing strategies, improve portfolio performance, and respond to emerging risks through data-driven insights.

Farah holds a Bachelor of Science in Statistics from Cornell University.

Magdalena is the Global InsurTech Innovation Leader at WTW’s Insurance Consulting and Technology (ICT). She leads ICT’s inorganic growth strategy, as well as its interaction with the global external insurtech ecosystem. She joined the firm as a Senior Economist at Watson Wyatt’s Research and Innovation Center in 2005. She has 20+ years of experience in R&D and international strategy consulting and was WTW’s Global Head of Research and Analytical Services. Magda holds a M.Sc. in math. Finance and a PhD in Quantitative Economics and Finance. She also has a professional certificate in Innovation from the MIT Professional Education Program.

For the past 10 years, she has been solely focused on innovation and strategic consulting for the Insurance Industry, especially around digital transformation, advanced analytics, blockchain, emerging risks, and #insurtech.

Magda was among the first to publish and discuss blockchain in the context of insurance and has focused almost exclusively on helping the insurance industry to understand and deploy new technologies since 2014. She is a well-recognized thought leader in insurtech and the implications of new technologies for the risk transfer industry. She has been a prolific public speaker over the past decade. In the past couple of years alone, Magda has had over 100 public speaking engagements specific to insurtech and blockchain at various international conferences and summits. She has also published multiple articles, blogs, interviews, and audio/visual media on the topic. She sees herself as a blockchain and technology governance crusader and devotes significant time to educational activities, ranging from workshops for executives to sessions at elementary schools and trainings to empower #womenintech.

Her main areas of expertise include blockchain, technology and innovation, advanced analytics, MNC internationalization and innovation strategies, emerging markets, global governance, macroeconomic and socio-political risks. Further, Magda has 14 years of teaching experience at European (Germany, UK) and Latin American universities. She also led many research projects for multilateral organizations on microinsurance, financial inclusion, and innovation, including pre-2009 projects on alternative currencies.