We are pleased to announce WTW’s Healthcare Risk Management Foundations Series. We view this offering as an important and supportive resource for the risk management professional.
Although at times considered the purview of risk management and financial leadership, it is essential for the clinical risk management team as a whole to have awareness of what it takes to insure an organization.
WTW will be offering ongoing webinars (many providing CEUs) on a variety of topics, such as strategies for conducting a thorough and credible investigation of a serious safety event, creating an effective fleet management program, methods for conducting a general slip and fall investigation, developing a comprehensive written risk management plan and more.
Who should attend: This program is appropriate for all members of the healthcare and senior living risk management team, managers and other professional members of the organization who are involved in partnering with risk management and working to improved patient safety.
This series offers sessions including:
- Elements of an Effective Fleet Management Plan
- A Manager's Guide: Documenting the Difficult Encounter - Risk Reduction Strategies
- Worker's Compensation Basics for Risk Managers
- The Potentially Compensable Event
- A Day in the Life of a Clinical Investigation
- The Rising Risk of Sexual Misconduct Against Healthcare Organizations
- Active Assailant: The Attack That Never Happens
- Successful Strategies for Setting Reserves
- Getting to the Root of Why – Uncovering the Benefits of the Root Cause Analysis in Senior Living
- Risk Identification Strategies – Beyond the Incident Report
- Terminating the physician-patient relationship
- The Early Bird Gets the Worm – Early Resolution in Claims Management
- Risk Management Scouting – Complaint & Grievance Management
- Mastering the Art of the General Liability Investigation: Best Practices for Success
- Evolving Landscape of Medication Management
- Uncovering the Mystery Behind E-Mod Calculations
- No Fun in Funded Litigation
- Diagnostic Dilemmas: Reducing errors and improving outcomes
- Artificial Intelligence and the Effects on Healthcare
- PSO 101 for Healthcare Providers
- Navigating the Storm: Strategies for Managing One-Off and Area-Wide Catastrophic Events
- Lost in the loop - The hidden dangers of digital healthcare communication
- Creating Safe Spaces - Addressing Sexual Assault in Healthcare Settings
- Collaborative High Reliability and Collaborative Just Culture: New Evidence-Producing Standards for Healthcare
- Beyond the Basics
In addition, tools and job aides will be provided. New sessions will be added in the coming weeks.
Please find session details below. Registration links and links to access our past recordings will be added as they become available.
Session 1: Elements of an Effective Fleet Management Plan
June 22, 2023
Fleet management focuses on maximizing efficiency, increasing productivity and improving safety for an organization's vehicles and drivers. Managing an organizations fleet may extend across cities and multiple states. There are many approaches to managing such programs that may include ensuring for driver compliance and safety, maintaining the vehicles and tracking their locations.
Session 2: A Manager's Guide: Documenting the Difficult Encounter - Risk Reduction Strategies
September 7, 2023
Those who must chart in the medical record may find challenging to document difficult encounters such as medical mishaps and errors, episodes of patient/resident violence, disclosure following an adverse event, non-compliance, non-adherence and other challenging situations. Recording a factual accounting of what happened and how the organization respond to the situation would provide an essential record of the events that transpired.
Session 3: Worker's Compensation Basics for Risk Managers
October 25, 2023
The journey through a workers’ compensation incident can be complex and confusing. For the risk management professional, having direct contact and intimate knowledge of the workers’ compensation process may not always be feasible, considering current responsibilities. Accommodations, coordination with providers, work restrictions, claims management, third-party administrators, case managers and more are just a few of the tasks associated the workers’ compensation process.
Session 4: The Potentially Compensable Event
November 9, 2023
Practicing early reporting and prompt event investigation is critical to the future of care received in a senior living community and healthcare organization. Events and incidents happen in healthcare settings daily, but some events can create a higher probability of a lawsuit or claim – otherwise known as potentially compensable events.
Session 5: A Day in the Life of a Clinical Investigation
January 25, 2024
Conducting an investigation (clinical or otherwise), following a serious safety event can at times prove to be complex and time consuming. In this session, we discuss the various stages of an investigation including putting stop gap measures in place immediately, building your timeline, protecting your investigation process, gathering evidence, and conducting a thorough and credible review.
Session 6: The Rising Risk of Sexual Misconduct Against Healthcare Organizations
February 15, 2024
Sexual misconduct allegations are a rising risk for healthcare providers. In this session, our panel will review this rising risk, and insurance coverage implications for such claims, as well as the impact to the bottom line. Our presenters will also discuss both prevention and mitigation strategies for when claims arise.
Session 7: Active Assailant: The Attack That Never Happens
March 14, 2024
This session will explore the build-up, red flags and outcomes of active assailant events in the U.S. Our panel will present the current state of mental health trends, life event triggers and how workplace violence and incivility may be contributing factors to stress and anxiety in the workplace.
Session 8: Successful Strategies for Setting Reserves
April 11, 2024
We will discuss the importance of reserves and best practices for reserving claims. This presentation will specifically address various reserving philosophies, a demonstration of reserving and how claims change over the lifetime of a claim and how reserves affect your premiums and policy renewals.
Session 9: Getting to the Root of Why – Uncovering the Benefits of the Root Cause Analysis in Senior Living
May 23, 2024
This session will explain the benefits of using root cause analysis methodology in the senior living environment, highlighting what to do when a problematic incident occurs and the key steps to be taken to ready the team to conduct an RCA. Additionally, our speakers will guide attendees on the composition of the RCA team and how to ensure for a thorough and credible review.
Session 10: Risk Identification Strategies – Beyond the Incident Report
July 12, 2024
This session will focus on methods for improving internal communications networks to ensure for early response to problematic workflows and processes.
Session 11: Terminating the Physician-Patient Relationship
August 22, 2024
This session will delve into the ethical, legal and practical aspects, offering best practices, guidelines and effective strategies to manage this sensitive process with professionalism and care.
Session 12: The Early Bird Gets the Worm – Early Resolution in Claims Management
September 26, 2024
Early resolution in claims management utilizes a proactive approach to streamlining the claims process while fostering positive relationships with claimants. Speakers will explore through case study the key strategies, best practices and methods for identifying opportunities for early resolution.
Session 13: Risk Management Scouting – Complaint & Grievance Management
October 24, 2024
This session will be a comprehensive overview and guide to handling complaints and grievances with proficiency. This webinar will cover best practices for addressing and resolving complaints, including essential communication techniques, thorough investigation methods and effective follow-up strategies.
Session 14: Mastering the Art of the General Liability Investigation: Best Practices for Success
November 6, 2024
This session will explore the guidelines for what constitutes a general liability claim and the key steps involved in conducting an effective investigation in the healthcare setting. Speakers will also explore the mistakes and misstep that can happen during general liability investigations and team strategies to prevent those situations from occurring and reoccurring.
Session 15: Evolving Landscape of Medication Management
January 9, 2025
The health care landscape includes ever changing issues with medications. Patients and clinicians can be affected by everything from drug shortages to novel therapies which may or may not be safe and effective. This program addresses several current topics related to medication issues including shortages, off-label prescribing, GLP-1 receptor agonists, and novel therapies. Attendees will gain an overview of these topics and receive risk reduction strategies to promote and enhance patient safety while mitigating liability risks.
Session 16: Uncovering the Mystery Behind E-Mod Calculations
January 23, 2025
Join us for an insightful webinar designed to demystify insurance modification (mod) rates and empower your business with the knowledge to manage and reduce these critical metrics. We will explore real-world examples and case studies that showcase how various businesses have successfully managed their mod rates. These practical insights will help you apply the discussed strategies to your own business context.
Session 17: No Fun in Funded Litigation
February 6, 2025
Litigation funding is an area of considerable concern for insurers, courts, lawyers and defendants. The practice, in which private equity invests in lawsuits in exchange for a percentage of the proceeds, has exploded in popularity. Yet, it is a polarizing issue with little, if any, regulatory oversight. This webinar will provide a comprehensive understanding of litigation funding, how state courts have addressed the practice, offer considerations on how to identify the practice and strategies to pull back the curtain on this often-hidden practice.
Session 18: Diagnostic Dilemmas: Reducing errors and improving outcomes
February 13, 2025
Join us for an insightful webinar that tackles one of the more critical challenges in modern medicine. This webinar intends to create awareness about the critical role of accurate and timely diagnoses in patient safety. The session will explore critical strategies to enhance diagnostic accuracy and patient safety, a pressing issue in today’s healthcare landscape.
Session 19: Artificial Intelligence and the Effects on Healthcare
March 13, 2025
A thorough understanding of artificial intelligence, machine learning and deep learning is important as we examine the risks and opportunities of its utilization in healthcare. We will define these terms as we explore current and future uses of AI in healthcare. We will also help you to identify potential risks to patient safety which could lead to medical professional liability claims as opportunities arise to incorporate AI into your practices.
Session 20: PSO 101 for Healthcare Providers
April 24, 2025
Patient Safety Organizations (PSOs) have been crucial in healthcare for over a decade, yet their purpose and benefits are often unclear. PSOs improve patient safety by providing a secure environment for healthcare providers to report and analyze safety events confidentially. They help identify patterns, develop prevention strategies and promote continuous improvement in patient care. The Centers for Medicare & Medicaid Services (CMS) now require PSO participation for full attestation under the Patient Safety Structural measure, highlighting their importance.
Session 21: Navigating the Storm: Strategies for Managing One-Off and Area-Wide Catastrophic Events
May 8, 2025
Join us for an insightful webinar on the key aspects of disaster remediation. This session will delve into the differences between preparing for one-off catastrophic events and area-wide catastrophic events, exploring their impacts, management strategies and long-term consequences. We will also discuss lessons learned and some strategies to avoid.
Session 22: Lost in the loop - The hidden dangers of digital healthcare communication
June 18, 2025
Learn about the importance of human communication and accountability in a technology-augmented environment and suggests strategies to enhance human-AI collaboration, including standardized protocols and active staff involvement. Prioritizing closed-loop communication can help mitigate errors, improve outcomes and reduce malpractice risks.
Session 23: Creating Safe Spaces - Addressing Sexual Assault in Healthcare Settings
July 9, 2025
Speakers will provide a comprehensive overview of sexual assault and molestation prevention in healthcare, focusing on raising awareness about its prevalence and impact. Learn about the legal and ethical responsibilities of healthcare professionals, how to recognize warning signs and the best practices to promote safe and respectful practices.
Session 24: Collaborative High Reliability and Collaborative Just Culture: New Evidence-Producing Standards for Healthcare
August 13, 2025
What if we could spot risks early — before they ever become incidents? That’s the power of proactive safety, and it’s transforming healthcare just like it did aviation. This webinar will explore how identifying and managing risks before something goes wrong can dramatically improve safety outcomes — just like it does in the skies.
Session 25: Navigating EMTALA: Beyond the Basics
September 17, 2025
Deepen your understanding of the Emergency Medical Treatment and Labor Act (EMTALA) and its critical role in emergency healthcare delivery. This webinar will equip you with the knowledge and strategies needed to uphold EMTALA standards and foster a culture of safe, lawful emergency care.
