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Healthcare Risk Management Foundations Series

A webinar series for the clinical risk manager and healthcare, senior living, physician practice and ambulatory operational leader.

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We are pleased to announce WTW’s Healthcare Risk Management Foundations Series. We view this offering as an important and supportive resource for the risk management professional.

Although at times considered the purview of risk management and financial leadership, it is essential for the clinical risk management team as a whole to have awareness of what it takes to insure an organization.

WTW will be offering ongoing webinars (many providing CEUs) on a variety of topics, such as strategies for conducting a thorough and credible investigation of a serious safety event, creating an effective fleet management program, methods for conducting a general slip and fall investigation, developing a comprehensive written risk management plan and more.

Who should attend: This program is appropriate for all members of the healthcare and senior living risk management team, managers and other professional members of the organization who are involved in partnering with risk management and working to improved patient safety.

This series offers sessions including:

  1. Elements of an Effective Fleet Management Plan
  2. A Manager's Guide: Documenting the Difficult Encounter - Risk Reduction Strategies
  3. Worker's Compensation Basics for Risk Managers
  4. The Potentially Compensable Event
  5. A Day in the Life of a Clinical Investigation
  6. The Rising Risk of Sexual Misconduct Against Healthcare Organizations
  7. Active Assailant: The Attack That Never Happens

In addition, tools and job aides will be provided. New sessions will be added in the coming weeks.

Please find session details below. Registration links and links to access our past recordings will be added as they become available.


Session 1: Elements of an Effective Fleet Management Plan

June 22, 2023, 1:00 p.m. to 2:00 p.m. ET

Fleet management focuses on maximizing efficiency, increasing productivity and improving safety for an organization's vehicles and drivers. Managing an organizations fleet may extend across cities and multiple states. There are many approaches to managing such programs that may include ensuring for driver compliance and safety, maintaining the vehicles and tracking their locations.

The objectives of this webinar will be to discuss:

  • The development of a vehicle fleet safety program
  • How to gain insight on monitoring and modifying unsafe driving behavior
  • How to develop an understanding for post vehicle accident and claims management
  • The need for a holistic approach to prevention

Webinar replay


Session 2: A Manager's Guide: Documenting the Difficult Encounter - Risk Reduction Strategies

September 7, 2023, 1:00 p.m. to 2:00 p.m. ET

Those who must chart in the medical record may find challenging to document difficult encounters such as medical mishaps and errors, episodes of patient/resident violence, disclosure following an adverse event, non-compliance, non-adherence and other challenging situations. Recording a factual accounting of what happened and how the organization respond to the situation would provide an essential record of the events that transpired.

The objectives of this webinar will be to:

  • Describe the elements that contribute to effective documentation for providers and the professional care team members
  • Identify how data and analytics accessed through chart audits can support methods for improving documentation
  • Understand the strategies for educating those who complete documentation in the medical record
  • Understand the claims and legal implications for documenting the difficult encounter

Webinar replay


Session 3: Worker's Compensation Basics for Risk Managers

October 25, 2023, 2:00 p.m. to 3:00 p.m. ET

The journey through a workers’ compensation incident can be complex and confusing. For the risk management professional, having direct contact and intimate knowledge of the workers’ compensation process may not always be feasible, considering current responsibilities. Accommodations, coordination with providers, work restrictions, claims management, third-party administrators, case managers and more are just a few of the tasks associated the workers’ compensation process.

The objectives of this webinar will focus on:

  • The basics of a workers’ compensation case and process
  • What is meant by compensable, in a workers’ compensation claim
  • The employer actions that can positively, or negatively, impact the workers’ compensation process
  • Understanding the language of workers’ compensation

Webinar replay


Session 4: The Potentially Compensable Event

November 9, 2023, 1:00 to 2:00 p.m. ET

Practicing early reporting and prompt event investigation is critical to the future of care received in a senior living community and healthcare organization. Events and incidents happen in healthcare settings daily, but some events can create a higher probability of a lawsuit or claim – otherwise known as potentially compensable events.

The objectives of this program are:

  • Identify the six steps of managing a potentially compensable event
  • Describe the review and investigative process for PCEs
  • Highlight the rationale for notifying your insurance carriers

Webinar replay


Session 5: A Day in the Life of a Clinical Investigation

January 25, 2024 | 1:00 p.m. to 2:00 p.m. ET

Conducting an investigation (clinical or otherwise), following a serious safety event can at times prove to be complex and time consuming. In this session, we discuss the various stages of an investigation including putting stop gap measures in place immediately, building your timeline, protecting your investigation process, gathering evidence, and conducting a thorough and credible review.

The objectives of this webinar are to:

  • Identify first steps to take following a significant event
  • Outline key notifications to ensure legal protections, disclosure and communication plan
  • Identify the key elements of a thorough and credible investigation

Webinar replay


Session 6: The Rising Risk of Sexual Misconduct Against Healthcare Organizations

February 15, 2024 | 1:00 p.m. to 2:00 p.m. ET

Sexual misconduct allegations are a rising risk for healthcare providers. In this session, our panel will review this rising risk, and insurance coverage implications for such claims, as well as the impact to the bottom line. Our presenters will also discuss both prevention and mitigation strategies for when claims arise. The objectives of this webinar are:

  • Outline the state of the insurance market for sexual misconduct claims
  • Understand the insurance implications and the impact to the bottom line when such claims occur
  • Discuss strategies for an organizational response for mitigating claims when they come forward and the key elements of building an organizational prevention plan

Webinar replay


Session 7: Active Assailant: The Attack That Never Happens

March 14, 2024 | 1:00 p.m. to 2:00 p.m. ET

This session will explore the build-up, red flags and outcomes of active assailant events in the U.S. Our panel will present the current state of mental health trends, life event triggers and how workplace violence and incivility may be contributing factors to stress and anxiety in the workplace. The objectives of this webinar are to:

  • Explore the profile of an active assailant
  • Review the rise in mental health needs and lack of resources
  • Explain psychological safety and the role in plays of workplace violence and prevention

Register now


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