Visit the 2026 Healthcare Risk Management Foundations Series page to view our latest webinars.
We are pleased to announce WTW’s Healthcare Risk Management Foundations Series. We view this offering as an important and supportive resource for the risk management professional.
Although at times considered the purview of risk management and financial leadership, it is essential for the clinical risk management team as a whole to have awareness of what it takes to insure an organization.
WTW will be offering ongoing webinars (many providing CEUs) on a variety of topics, such as strategies for conducting a thorough and credible investigation of a serious safety event, creating an effective fleet management program, methods for conducting a general slip and fall investigation, developing a comprehensive written risk management plan and more.
Who should attend: This program is appropriate for all members of the healthcare and senior living risk management team, managers and other professional members of the organization who are involved in partnering with risk management and working to improved patient safety.
This series offers sessions including:
- Elements of an Effective Fleet Management Plan
- A Manager's Guide: Documenting the Difficult Encounter - Risk Reduction Strategies
- The Potentially Compensable Event
- A Day in the Life of a Clinical Investigation
- Terminating the physician-patient relationship
- Risk Management Scouting – Complaint & Grievance Management
- Mastering the Art of the General Liability Investigation: Best Practices for Success
- Diagnostic Dilemmas: Reducing errors and improving outcomes
- Artificial Intelligence and the Effects on Healthcare
- Creating Safe Spaces - Addressing Sexual Assault in Healthcare Settings
- Navigating EMTALA: Beyond the Basics
- Falls in the Ambulatory Setting
- Fatigue: The Impact on Patient Safety
In addition, tools and job aides will be provided. New sessions will be added in the coming weeks.
Please find session details below. Registration links and links to access our past recordings will be added as they become available.
Elements of an Effective Fleet Management Plan
June 22, 2023
Fleet management focuses on maximizing efficiency, increasing productivity and improving safety for an organization's vehicles and drivers. Managing an organizations fleet may extend across cities and multiple states. There are many approaches to managing such programs that may include ensuring for driver compliance and safety, maintaining the vehicles and tracking their locations.
A Manager's Guide: Documenting the Difficult Encounter - Risk Reduction Strategies
September 7, 2023
Those who must chart in the medical record may find challenging to document difficult encounters such as medical mishaps and errors, episodes of patient/resident violence, disclosure following an adverse event, non-compliance, non-adherence and other challenging situations. Recording a factual accounting of what happened and how the organization respond to the situation would provide an essential record of the events that transpired.
The Potentially Compensable Event
November 9, 2023
Practicing early reporting and prompt event investigation is critical to the future of care received in a senior living community and healthcare organization. Events and incidents happen in healthcare settings daily, but some events can create a higher probability of a lawsuit or claim – otherwise known as potentially compensable events.
A Day in the Life of a Clinical Investigation
January 25, 2024
Conducting an investigation (clinical or otherwise), following a serious safety event can at times prove to be complex and time consuming. In this session, we discuss the various stages of an investigation including putting stop gap measures in place immediately, building your timeline, protecting your investigation process, gathering evidence, and conducting a thorough and credible review.
Terminating the Physician-Patient Relationship
August 22, 2024
This session will delve into the ethical, legal and practical aspects, offering best practices, guidelines and effective strategies to manage this sensitive process with professionalism and care.
Risk Management Scouting – Complaint & Grievance Management
October 24, 2024
This session will be a comprehensive overview and guide to handling complaints and grievances with proficiency. This webinar will cover best practices for addressing and resolving complaints, including essential communication techniques, thorough investigation methods and effective follow-up strategies.
Mastering the Art of the General Liability Investigation: Best Practices for Success
November 6, 2024
This session will explore the guidelines for what constitutes a general liability claim and the key steps involved in conducting an effective investigation in the healthcare setting. Speakers will also explore the mistakes and misstep that can happen during general liability investigations and team strategies to prevent those situations from occurring and reoccurring.
Diagnostic Dilemmas: Reducing errors and improving outcomes
February 13, 2025
Join us for an insightful webinar that tackles one of the more critical challenges in modern medicine. This webinar intends to create awareness about the critical role of accurate and timely diagnoses in patient safety. The session will explore critical strategies to enhance diagnostic accuracy and patient safety, a pressing issue in today’s healthcare landscape.
Artificial Intelligence and the Effects on Healthcare
March 13, 2025
A thorough understanding of artificial intelligence, machine learning and deep learning is important as we examine the risks and opportunities of its utilization in healthcare. We will define these terms as we explore current and future uses of AI in healthcare. We will also help you to identify potential risks to patient safety which could lead to medical professional liability claims as opportunities arise to incorporate AI into your practices.
Creating Safe Spaces - Addressing Sexual Assault in Healthcare Settings
July 9, 2025
Speakers will provide a comprehensive overview of sexual assault and molestation prevention in healthcare, focusing on raising awareness about its prevalence and impact. Learn about the legal and ethical responsibilities of healthcare professionals, how to recognize warning signs and the best practices to promote safe and respectful practices.
Navigating EMTALA: Beyond the Basics
September 17, 2025
Deepen your understanding of the Emergency Medical Treatment and Labor Act (EMTALA) and its critical role in emergency healthcare delivery. This webinar will equip you with the knowledge and strategies needed to uphold EMTALA standards and foster a culture of safe, lawful emergency care.
Falls in the Ambulatory Setting
November 12, 2025
Falls are a leading cause of injury in healthcare settings, including ambulatory care environments where patients may be mobile but still vulnerable. Learn more about the unique challenges and opportunities for fall prevention in outpatient clinics, urgent care centers and other ambulatory facilities.
Fatigue: The Impact on Patient Safety
December 3, 2025
Fatigue among healthcare professionals is a critical yet often overlooked factor affecting patient safety. Explore how physical, mental and emotional exhaustion can impair clinical judgment, increase the risk of medical errors, and compromise the quality of care.
