9 in 10 employers use their vendor strategy to achieve these goals*
- Improve workforce wellbeing
- Enhance employee experience
- Support attraction and retention goals
- Reduce medical claim costs
Most sought-after capabilities of new vendor partners*
- Ability to address a broad range of needs: 86%
- Ability to integrate with existing vendors: 86%
- Access to innovative approaches and leading the market: 84%
- Guaranteed return on investment: 78%
ROI is a key metric in evaluating benefits, yet 44% of employers say vendor reporting lacks employer-specific ROI.
Employers are taking action to boost engagement
- Customize communication: 78%
- Distribute vendor materials: 66%
- Communicate beyond open enrollment period: 62%
- Use multichannel communication strategies: 52%
Most employers intend to add or enhance their vendor solutions*
Fewer plan to change vendor partners
| |
% made or plan to make changes |
Add/Enhance vendor solutions |
Change current vendor partner(s) |
| Wellbeing programs |
67% |
84% |
23% |
| Point solutions for clinical conditions |
66% |
90% |
14% |
| Mental health solutions |
61% |
82% |
30% |
| Navigation programs |
52% |
75% |
28% |
Actions you can take now!
- Review vendor strategy goals and update if necessary
- Make necessary changes including adding/enhancing solutions
- Develop metrics that include specific measurements and performance reviews
- Implement customized communications to launch new solutions
About the survey
A total of 232 U.S. employers participated in the Vendor Strategy Survey, which was conducted in October and November 2022. Respondents employ 3 million employees across a range of industries.
