An informative podcast series on the risk management and insurance topics impacting the U.S. healthcare industry.
This vibrant podcast series captures conversations with industry experts as they discuss the risk management and insurance trends and issues facing the U.S. healthcare industry. The dialogue and perspectives are aimed at helping healthcare organization leaders improve their risk and insurance vital signs.
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Secure by design: Cybersecurity basics for health care
Today's health care organizations operate at the intersection of life-saving technology and escalating digital risk. From ransomware targeting patient records to state-sponsored actors exploiting medical device vulnerabilities, the cyber threat landscape is growing faster and more sophisticated, than ever before. And with artificial intelligence now embedded across clinical and operational workflows, the stakes have never been higher.
Behind the glitch: Tracing AI in safety events
When a critical clinical event occurs, how do you know if AI played a role? In this episode, we dive into the emerging challenge of identifying and investigating AI-related incidents in healthcare. Learn how to evaluate AI as a contributing factor, define what counts as an AI-related near miss and document safety concerns effectively.
From risk to resolution: Preventing patient abandonment claims
This episode focuses on the essential components and best practices for drafting an effective and legally sound termination letter when ending the physician–patient relationship, emphasizing the need for a professional, nonconfrontational tone that prioritizes a smooth transition for the patient. The episode explains why providers are generally not required to give a reason for termination, outlines how to clearly communicate the effective date and emergency care timeframe — often 30 days — and highlights the importance of including resources for finding a new provider as well as instructions and forms for transferring medical records, all while adhering to HIPAA and state requirements regarding fees and access rights.Challenges and barriers when terminating the physician and patient relationship
In this episode, we explore the complex operational, ethical and regulatory considerations involved in communicating the termination of a physician–patient relationship, including the internal challenges practices face, such as ensuring consistent workflows, preventing inadvertent rescheduling, managing difficult behaviors and maintaining nondiscriminatory processes. Our guests discuss barriers like fear of negative social media, longstanding patient ties and concerns about regulatory scrutiny, as well as how practices decide whether termination applies to an individual provider, a group, or an entire system while navigating EMTALA requirements.Key steps along the way
Ending a physician-patient relationship may be necessary, but it never feels easy and should be considered a last resort. Building on part one of this series, our expert panel continues the discussion and explores the practical, legal and ethical considerations involved in ending a therapeutic relationship in a way that protects patient safety, minimizes liability and supports the well-being of physicians and staff.