The power of AI in action

One-third of organizations have already deployed AI in benefits administration, and the rest are racing to catch up. With 73% of HR professionals reporting surging workloads and 95% of employers demanding digital solutions for routine benefits tasks, the verdict is in: AI isn't the future of benefits administration. It's the present. The question isn't whether to adopt it, but how to make it deliver real value for your people — before they're left navigating critical decisions without the support they need.

Violet observations: real results that matter

Enhanced engagement and accessibility.

In today's fast-paced world, time management is a significant challenge for adults in the US, especially when it comes to engagement in employer-offered programs and benefits. Violet's ability to provide Predictive Assistance has been a game changer by proactively anticipating and addressing participant needs.

Violet has increased mobile usage by 30% and chat activity by 65%. By meeting employees where they are, AI clears the barriers that stop people from getting what they need when they need it. This 24/7 accessibility means more people feel empowered to interact with their benefits in ways that suit them, which gives engagement a real boost.

Simplifying decision support

We have seen a 52% jump in how often employees use Violet’s AI-driven decision support. These smart tools guide employees through even the trickiest benefit choices, making options easier to understand and select. When employees feel confident making these choices, mistakes and appeals drop — by up to 60% — and that saves both money and time for everyone.

Boosting service quality

The improvements aren't limited to employees; Violet also streamlines administration behind the scenes. Service Center Representative post call wrap-up time is down by 33%, allowing them to move onto the next call faster. With intelligent automation, representatives can shift focus away from repetitive tasks to the work that really matters providing quality support to participants with sensitive or more complex benefit questions.

If Violet detects that a participant is becoming frustrated or upset, it will not only alert Service Center Management but provide real-time suggestions to representatives on how to de-escalate the situation with empathy and effective communication. This capability transforms every conversation into an opportunity for deeper connection and understanding, ensuring that when participants need support most, they receive not just answers, but genuine care.

Data insights

Violet has analyzed over 2.1M employee survey comments. No more drowning in spreadsheets or waiting weeks for analysis. Violet unlocks valuable insights and drives informed decision-making in real time. It’s enabling our clients to ask questions naturally, discover patterns instantly, and make confident decisions backed by the voice of their workforce.

Human impact

Beyond the metrics, what excites us most is the human impact. When technology works seamlessly in the background, people can focus on what truly matters, making informed decisions about their health and financial wellbeing, supporting employees through life's challenges and building workplace cultures where everyone thrives.

Take Sarah, who has been on Family Medical Leave to care for her aging mother. Between hospital visits, medication schedules and endless calls with her mother's care team, she'd barely had time to think about her own needs. It was late at night when she finally found a quiet moment to log into the benefits portal. She was dreading the thought of navigating this unknown territory and determining how to pay her monthly premiums while on leave.

Instead, Violet greeted her with exactly what she needed: her direct bill payment – pre-loaded and ready to process, personalized information about leave extensions, mental health support for caregivers and upcoming deadlines to be aware of. Violet had anticipated everything.

Throughout her leave, Sarah continues to receive proactive communication. Violet ensures that she feels supported and connected to her workplace, making the experience smooth and stress-free. Even amid caring for her mother, Sarah doesn’t have to carry the burden of navigating benefits alone.

Taking Violet to the next level

While these results demonstrate the power of AI in transforming benefits administration, we're not stopping here. We're reimagining our experiences from the ground up, leveraging cutting-edge Agentic AI technologies to create something truly revolutionary.

Building on Violet's success, we are continuing to enhance our Generative AI Chat to deliver an impactful user experience for both participants and plan sponsors. Violet is at the forefront of the online journey providing contextually relevant predictive prompts, enabling seamless and open-ended conversations that persist throughout a participant's session. Violet interprets queries and generates tailored responses based on previous interactions, personal data, documents and a wealth of other accessible content sources. No more jumping from one application to another. Violet connects all the necessary information to the participant through innovative agentic bot-to-bot integrations.

Conclusion

AI is redefining benefits administration with measurable impact. We're seeing significant increases in engagement through mobile and chat interactions, improved decision-making quality, and reduced appeals. The result: employees are selecting and utilizing the right benefits at the right time, while administrative burden decreases across the board. As the benefits landscape continues to change, now's the perfect moment to see how AI can reshape your employee experience and help you achieve the outcomes that matter most.

Ready to transform your benefits experience? Contact us today to schedule a demonstration and join the organizations already benefiting from the next generation of AI-powered benefits administration.