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InHouse Plus - Contact centre support

Our Contact Centre supports scheme members by telephone, using agreed FAQ’s and procedures, allowing your in-house administration teams to focus on completing casework.

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Our InHouse Plus contact centre team is trained to provide an exceptional member experience through caring and effective communication. Our team supports financial advisors via the IFA Hub, an online first response service, and will respond the same working day if received before 3:00 pm GMT.

All contact centre calls are recorded, and our in-house quality review team reviews a selection of calls.

The InHouse Plus contact centre has an on-team trainer who can work alongside your training team to develop and deliver training and coaching to our agents.

We can provide a monthly reporting summary offering data such as volumes of calls received, trends in call topics, average wait times, etc. We also can provide an optional customer satisfaction survey at the end of each call.


Damian Magee
Head of Business Development
email Email

Contact us