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We help clients lower their total cost of risk by leveraging the expertise of our claims specialists in implementing technical claims. Our claims team can help clients increase return on investment for their business, people and properties.

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WTW helps clients lower their total cost of risk (TCOR) by leveraging the expertise of our claims team to get claims paid quickly, efficiently and appropriately. Claims incidents can create uncertainty for organizations, we strive to provide clarity. Our service delivery platform enables us to resolve the simplest to the most complex claims through our tactical and technical offerings, supported by customized analytic tools.


  • Claims reporting
  • Claims monitoring


  • Claims advocacy
  • Complex claims resolution
  • Loss mitigation
  • Project-specific loss control consulting

Our claims team helps clients increase return on investment for their business, people and properties.

WTW claims approach

Claims are a commercial reality. Their effective management, and your confidence in the process, is fundamental to the success of your operation. It will help you get back up and running as quickly as possible, reduce your TCOR, and allow you to focus on your achieving your business targets.

This philosophy has informed a claims proposition that moves beyond the traditional one-size-fits-all approach to one that adapts to deliver on your changing requirements.

Your claims will be led by your loss managers, who can focus on understanding your changing needs, potentially realizing value otherwise hidden in a complex environment.

Claims analytics

Recognizing that quality management information is key to the effective understanding of claims, we have developed a suite of tools and expert analytical techniques to identify, isolate and target cost drivers for your business. We leverage expertise across WTW to deliver bespoke, creative and value-focused resolutions.

Major and complex loss management

A major loss presents a significant risk of disruption to your organization, not only in terms of management time but also in potential damage to your reputation and loss of revenue. WTW’s major and complex loss experts will be introduced at the point of loss to facilitate your prompt return to business as usual.

Our experienced specialists will directly project-manage the claim with a focus on policy coverage, damage mitigation, recovery potential, interim payments and securing maximum policy indemnity at the earliest possible opportunity (exploring alternative settlement methods where appropriate). Our specialists act as part of your team and can facilitate access to our wider claims and risk management expertise to maximise the support available to you.

Our Forensic Accounting and Complex Claims Practice will support the preparation, quantification and resolution of large complex business interruption losses; covering the entire process. Our highly qualified chartered and forensic accountants will manage the process quickly and effectively through on-site meetings as required to meet your requirements.

Global claims support

Our global presence, serving more than 140 countries and markets, ensures we can seamlessly support our international clients around the world and advise them locally on claims. Our global claims advocates provide a single point of contact for all claims issues. They collate information on claims activity across the globe and consolidate it to offer an accessible quarterly claims report, so you have the full picture.

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