Infographic: U.S. employers prioritize new and enhanced healthcare vendor solutions

9 in 10 employers use their vendor strategy to achieve these goals^*

• Improve workforce wellbeing
• Enhance employee experience
• Support attraction and retention goals
• Reduce medical claim costs

Most sought-after capabilities of new vendor partners^*

• Ability to address a broad range of needs: 86%
• Ability to integrate with existing vendors: 86%
• Access to innovative approaches and leading the market: 84%
• Guaranteed return on investment: 78%

ROI is a key metric in evaluating benefits, yet 44% of employers say vendor reporting lacks employer-specific ROI.

^*Important or very important

Mental health and wellbeing solutions remain key areas of focus for 2024

Engaging members is a key challenge^*

• Low member engagement: 56%
• Lack of internal resources to manage solutions: 48%
• Too many solutions/vendor partners: 41%
• Lack of outcomes measurement to assess value: 41%

^*Respondents selected at most three options

Employers are taking action to boost engagement

• Customize communication: 78%
• Distribute vendor materials: 66%
• Communicate beyond open enrollment period: 62%
• Use multichannel communication strategies: 52%

Most employers intend to add or enhance their vendor solutions^*

Fewer plan to change vendor partners

^*Based on respondents who made or are planning to make changes to vendor partners over the next two years

Actions you can take now!

• Review vendor strategy goals and update if necessary
• Make necessary changes including adding/enhancing solutions
• Develop metrics that include specific measurements and performance reviews
• Implement customized communications to launch new solutions

About the survey

A total of 232 U.S. employers participated in the Vendor Strategy Survey, which was conducted in October and November 2022. Respondents employ 3 million employees across a range of industries.