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How to prepare for the massive change AI will bring

Author

Tracey Malcolm and
Jenn Murray
February 24, 2023

The world of work is experiencing a demographic shift in talent and skills while a boom in artificial intelligence (AI) is underway.

We’re on the winding road of ongoing talent and skill gaps due to:

  • Declining workforce participation rates
  • Generational impacts of “boomers to zoomers”
  • Workforce resizing amid de-globalization

Meanwhile, a surging worker base of bots, sensors, virtual assistants and robots is heading in the opposite direction, and some like ChatGPT are disrupting work models once thought immune from automation. This simultaneous change in work creates new opportunities and risks.

We’ve identified key steps to help you responsibly address these new game-changing AI technologies and update your work and talent models to embrace them.

Work analysis and design

Current workforce: 100%.

Gap due to retirement/turnover: Approximately 1/3 of current workforce.

Future workforce: Includes gap addressed by automation (approximately ¼); gap to solve with reskilling, hiring (small portion); current workforce projected (approximately 2/3).

How work gets done now and in the near future with automation.

Automation aligns with excellence in HPEX

Excellence: Mindset needed to succeed

Emphasis: How to create personal agency

Essentials: Basic facilitiation of work efforts

ChatGPT content: Employee onboarding plan

Authors

Headshot of Jenn Murray

Jenn Murray

Employee Experience