Their purpose is to help build this awareness and also provide security guidance and practical improvements on protecting people in crowded spaces and the like.
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Where possible, a simple ‘Hello’ and polite questioning about why they are in your premises may be enough to disrupt a terrorist’s plans.
The Centre for the Protection of National Infrastructure (CPNI) offers training to help staff learn how to spot suspicious behaviour and how to report and act on it. Called See, Check and Notify (SCaN), it is free of charge to all businesses and organisations in the UK, including retailers, and offers tailored sessions for different types of roles including customer-facing staff.
Where possible, a simple ‘Hello’ and polite questioning about why they are in your premises may be enough to disrupt a terrorist’s plans.
The Protect Duty will require larger retail organisations to have a well-established crisis management plans. Generally speaking, such plans cover the three phases of a crisis: response, crisis management and recovery.
The response phase is focused on protecting people and limiting damage in the event of an attack, the crisis management phase is centred on reassuring staff and customers and managing media and other stakeholders, while recovery is about restoring normality as far as possible for employees and customers.
Your plan should have clear triggers and escalation criteria and provide clarity around what procedures kick in when and who needs to act and how.
Your plan should have clear triggers and escalation criteria and provide clarity around what procedures kick in when and who needs to act and how. Plans also need to define roles and responsibilities and provide clarity around which communications are allowed in and out of the site in question during an incident. This in turn should also link up with the communications team to manage relations with key stakeholders such as media, customers and insurers. Plans should also specify the measures to deliver business continuity and how the incident is both closed and learnt from.
It may be useful to put the plan into a quick reference guide that staff on the ground can keep handy and refer to.
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The Protect Duty will require larger retail organisations to have a well-established crisis management plans.
