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Survey Report

Insurance Marketplace Realities 2025 Spring Update – Personal Lines

May 2, 2025

The North America personal lines insurance market faces rising rates and selective carrier appetites due to higher costs and natural disasters, emphasizing the need for informed advice.
Personal Lines Insurance
N/A
Rate predictions: Personal lines
Trend Range
United States
Homes Increase, (Purple arrows pointing up) +15% to +20%
Cat-exposed homes Increase, (Purple arrows pointing up) +50% to +100% with limitation or non-renewal
Cat-exposed homes with losses Increase, (Purple arrows pointing up) +100% or non-renewal
Auto Increase, (Purple arrows pointing up) +15% to +25%
Personal umbrella liability Increase, (Purple arrows pointing up) +20% to 25%
Canada
Homes Increase, (Purple arrows pointing up) +7% to +25% (best in class) 
Cat-exposed homes Increase, (Purple arrows pointing up) +30% with coverage restrictions or non-renewal 
Hard to place risks   Non-renewal and limited markets
Auto Increase, (Purple arrows pointing up) +5% to +13%
Personal liability Increase, (Purple arrows pointing up) +2% to +5%

Key takeaways

The personal lines insurance market in North America faces ongoing challenges, including rising rates driven by increased claims costs, higher property values and frequent natural disasters. Insurers are also adjusting their risk management strategies and underwriting practices, particularly in high-risk areas, to manage their exposure. Additionally, evolving consumer preferences for customized and affordable coverage options are influencing the market. While some states like Florida have made regulatory adjustments and allowed necessary rate increases to help with capacity, other states are still struggling to catch up, constrained by regulated pricing suppression, impeding insurance availability.

Staying informed and seeking personalized advice is crucial for individuals navigating these changes. We’re closely monitoring recent tariff announcements and the impact on the cost of materials and repairs, which may drive insurer claims expenses upwards and negatively affect premiums for the end consumer. In monitoring these developments, we want to ensure our clients remain well-informed and prepared.

  • Climate change is having a significant impact on personal insurance, especially with the increase in natural disasters like the recent wildfires in California and Canada. Here’s what you need to know:
    • Higher insurance costs: The increasing frequency of severe weather events is applying pressure within the home insurance market and on premiums. Insurers are dealing with more claims and rising payouts, which translates into higher premiums and coverage affordability issues.
    • Changing coverage: Insurers are using more sophisticated tools and data to predict the likelihood of various risks and help manage them effectively. This affects the kind and level of protection you can get.
  • What you can do:
    • Review your policy: Work with your insurance broker to fully understand your policies and how a natural disaster may impact you and your assets.
    • Consider extra coverage: You might need additional insurance for specific risks like wildfires, floods, or hurricanes. 
    • Take preventative steps: Implement measures to safeguard your property, such as fireproofing your home or installing flood barriers.
  • The changing climate highlights the importance of being proactive with your insurance planning to ensure you and your assets are well protected.
  • Frequency and severity of auto claims remain an issue. Risk mitigation needs to be a priority as raising rates isn’t a sustainable solution.
  • Real time monitoring of driving habits to modify behaviors can help address this issue by rewarding responsible, safe drivers with lower premiums.
  • Advanced safety features can reduce accidents, but their high repair costs impact insurance pricing. Electric and autonomous vehicles have unique risk profiles and repair costs, prompting insurers to develop new pricing models.
  • There’s a growing tendency to resolve disputes through legal action, leading to more lawsuits. Additionally, courts are awarding larger settlements, which encourages more people to pursue litigation.
  • Large auto-liability losses and outsized settlements are still a significant concern.
  • Risk mitigation needs to be a priority, and insurers need to accurately price for growing catastrophic risk. Otherwise, insurers will continue to restrict coverage or exit certain classes of business.
  • This is putting increased pressure on the insurance protection gap (IPG), which is growing in North America and can have profound impacts on the well-being and economic prosperity of individuals. IPG measures the difference between optimal insurance coverage and actual coverage (uninsured losses).

To read more, download the full report below.

Download

Title File Type File Size
Insurance Marketplace Realities 2025 Spring Update PDF 12.7 MB

Disclaimer

WTW hopes you found the general information provided here informative and helpful. The information contained herein is not intended to constitute legal or other professional advice and should not be relied upon in lieu of consultation with your own legal advisors. In the event you would like more information regarding your insurance coverage, please do not hesitate to reach out to us. In North America, WTW offers insurance products through licensed entities, including Willis Towers Watson Northeast, Inc. (in the United States) and Willis Canada Inc. (in Canada).

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Head of North America Personal Lines

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