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Claim Metrics

Claims often represents the key point of contact with customers. Willis Towers Watson can inform claims strategy and help improve claims performance with our dynamic claims benchmarking solution.
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Claim Metrics is a claims benchmarking solution for household and motor insurers.

It provides claims executives with an interactive, self-service dashboard to compare claims performance across an array of operational and financial metrics. It also offers underwriting, pricing and actuarial teams and other senior managers important insights into profitability drivers and patterns.

Key benefits

Claim Metrics improves claims performance and delivers competitive advantage. It:

  • Informs and validates product and claims strategy
  • Enables external comparison of indemnity spend and service
  • Identifies opportunities for improvement
  • Provides insight and context on market practice
  • Tracks claims inflation and identifies emerging trends

What sets Claim Metrics apart?


  • Contemporary results

    Unlike competitor products Claim Metrics offers bi-annual benchmarking for more timely performance analysis. It is accessed via an intuitive, interactive and self-service dashboard with 24/7 availability.

  • Fast data onboarding and robust data management

    Through efficient data extraction, organisations spend less time on data upload and more time on analysing outputs.

  • In-depth domain insurance and technology expertise

    Claim Metrics is developed exclusively for insurers and harnesses cutting-edge technology that is supported by an entire team of claims and insurance experts.

Introducing Claim Metrics

Introducing Claim Metrics. The most comprehensive and dynamic claims benchmarking solution on the market. 

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Contacts

Claim Metrics

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Photo of Tom Helm

Tom Helm

Claims Practice Leader
Insurance Consulting and Technology

Tom Helm leads WTW’s claims consulting practice for EMEA. He and his team drive innovation in claims using cutting-edge technology to help insurers gain competitive advantage, and use their claims expertise to develop solutions for pricing, underwriting and reserving teams.
Email

Claim Metrics

Email
Photo of Tom Helm

Tom Helm

Claims Practice Leader
Insurance Consulting and Technology

Tom Helm leads WTW’s claims consulting practice for EMEA. He and his team drive innovation in claims using cutting-edge technology to help insurers gain competitive advantage, and use their claims expertise to develop solutions for pricing, underwriting and reserving teams.
Email
“
Claim Metrics provides insurers with vital insights into profitability drivers, inflation trends and other opportunities to significantly improve claims performance.”
Tom HelmClaims Consulting Leader

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