When tasked to write a series of articles highlighting new challenges faced by clients, I was keen to explore AI’s potential impact on the professional service industry. I invested in a subscription of Chatbox, a chatbot powered by ChatGPT-4, and document my experience below. While the experience reinforced some assumptions, it also offered some surprising lessons.
This article aims to offer my personal perspective on both the capabilities and limitations of AI technology.
Conclusion
In summary, my hands on experience was eye opening. I now feel more confident speaking with clients and underwriters about this evolving technology. My takeaways highlight the untapped potential and cautionary aspects of AI. Given the increased use of AI amongst professional service clients, I urge the industry to approach this technology with curiosity, caution, and a critical thinking mindset.
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