Skip to main content
Choose your location
Select the location and the language that you prefer

Get in touch
Industry

Technology, Media and Telecommunications

Helping technology, media and telecommunications companies with a smarter way to risk management and brokerage solutions to navigate uncertainties and achieve sustainable growth.​
Contact Us

Technology, media and telecommunications organizations are at the forefront of innovation​

Technology, media and telecommunications (TMT) organizations are at the forefront of innovation, driving change across all industry sectors with advancements in AI, new communication networks and climate change solutions. These advances bring unique risks and challenges.

Keeping up with arising risks and opportunities in the fast-paced technology and media sectors requires risk specialists who are focused on the industry. We take an industry approach to risk management that combines technical skill, deep insight and extensive insurance market knowledge. We leverage our specialized expertise to understand and mitigate the strategic and financial impact of your risk portfolio across the TMT business landscape. We’ll provide you with tailored risk and human capital solutions that effectively and efficiently meet your unique needs, both domestically and internationally.

We excel in navigating the complex technology market, managing unique industry risks such as:

  • Outsourcing
  • Supply chain issues
  • Intellectual property (IP)
  • Sustainability
  • Cyber threats

Our TMT team stays updated with sector regulations worldwide and specializes in crafting human capital and compensation strategies to attract and retain top technology talent in a competitive market

Global innovation and experience

At WTW, we understand how new and diverse perspectives can spark fresh ideas, solve tomorrow’s challenges and reveal opportunities. That’s why we lead with our ingenuity and tap into every kind of intelligence to create innovative solutions that benefit our TMT clients and their futures.

Subsectors of the TMT industry we work with include

Diagram displaying the various industries and sub-industries supported by the Technology, Media and Telecom team, including sectors such as software, hardware, telecommunications, media and entertainment. Technology Media Telecommunications

Showcasing the diverse industries and sub-industries our Technology, Media and Telecom team collaborates with, driving innovation and transformation across sectors.

Our risk transfer services for TMT risk managers

We provide insurance and mitigation solutions for the unique exposures TMT companies face. We also support you by creating strong protection against traditional risks such as property, liability, business interruption and crime. We help you address management liabilities and issues associated with employee benefits.

Our experts provide actuarial services and analytics, loss control services, claims advocacy and management, insurance and risk management program design and marketing, and seamless international services. Our offerings include:

Managing the unique people risks of TMT

The world of TMT moves quickly. A product can go from concept to consumer in as little as three months. Your talent is key to your success in what is typically a fiercely competitive market. We can help you develop human resources (HR) programs to attract and retain the critical technology talent you need to succeed.

We can partner with you to tailor HR programs to your unique requirements. Our offerings include:

Optimized total rewards: Attracting and retaining dedicated, qualified talent is critical to success in the TMT industry. We provide the data, insights and strategies you need to compete effectively for scarce talent, improve employee resilience and keep your best people. Our services include:

Enhanced employee experience: Though pay and benefits are crucial, high-performing organizations recognize that a differentiated employee experience is equally important. We partner with you to design a high-performance employee experience that supports engagement, resilience and safety amid ongoing industry disruption. Our services include:

An employee experience platform – Embark – that provides timely information at critical moments

Efficient benefits operations: Operational efficiency is critical to organizations’ ability to compete in a challenging climate. We can help you leverage resources and improve outcomes with services such as:

Workforce management: As consolidation and automation transform how work gets done, we provide a holistic view of all the skills your organization has today and will need tomorrow. Together, we’ll design a workforce strategy that improves performance and strengthens financial resilience. Our services include:

Effective use of capital

Mounting cost pressures and industry consolidation are forcing many organizations to adopt new capital management practices. We can help with investment advisory services and M&A solutions. Our services include:

Why choose WTW?

By partnering with us, your TMT organization can confidently navigate your unique risks and challenges, ensuring robust risk management and strategic growth in a rapidly changing industry. Together we transform tomorrows.

Ensuring the Continuity of your Business in trying times - The Role of Technology & Culture - Lessons Learned & Practical Steps

Contacts

Lay See Ong, Digital Infrastructure Industry Leader, Asia

Lay See Ong

Digital Infrastructure Industry Leader, Asia

Lay See Ong is the Asia Digital Infrastructure Industry Leader at WTW and a trusted advisor to organisations shaping the future of digital infrastructure across Asia.

With more than 25 years of experience, she works closely with data centre operators, hyperscalers, telecommunications companies, and investors to navigate complex business, risk, and growth challenges. Passionate about the intersection of technology, infrastructure, and resilience, Lay See helps organisations seize opportunities in an increasingly connected and data-driven world.

Known for building strong partnerships and bringing people together to solve complex problems, she is actively involved in advancing Asia's rapidly evolving digital infrastructure ecosystem.

PhoneEmail
Karl Sawyer, Digital Infrastructure Lead, Europe and GB Industry Lead – Technology, Media and Telecommunications Willis, a WTW business

Karl Sawyer

Digital Infrastructure Lead, Europe and GB Industry Lead – Technology, Media and Telecommunications Willis, a WTW business

Karl leads Willis’s European digital infrastructure proposition and supports its wider Technology, Media and Telecommunications industry strategy in Great Britain. He helps clients understand, quantify and manage complex technology, operational and contractual risks, translating them into practical risk management, resilience and insurance strategies that support business growth and changing operating models. 

Karl joined Willis in 2016, having previously spent ten years as a professional risk and insurance buyer for a FTSE 100 global media production and broadcasting organization. During this time, he managed its worldwide multi-line insurance programme, supported the development of business resilience across its international operations and was responsible for its media liability programme and claims managed through the company’s captive insurance arrangements.

Prior to this, Karl held roles in insurance broking, loss adjusting, claims management and underwriting. This experience gives him a broad understanding of risk from the perspectives of clients, insurers, brokers and the wider insurance market. Over a career spanning more than 25 years, he has worked across personal and commercial insurance, corporate insurance buying, business continuity and strategic risk advisory.

Karl is a certificant of the Institute of Risk Management and achieved the Business Continuity Certificate with Merit in 2013. He has experience in the digital infrastructure ecosystem, including data centre operators, telecommunications businesses, cloud providers, tower companies, network operators and technology-enabled platforms. He also has a long-standing interest in artificial intelligence and its implications for technology, digital infrastructure and the insurance industry.

PhoneEmail
Lay See Ong, Digital Infrastructure Industry Leader, Asia

Lay See Ong

Digital Infrastructure Industry Leader, Asia

Lay See Ong is the Asia Digital Infrastructure Industry Leader at WTW and a trusted advisor to organisations shaping the future of digital infrastructure across Asia.

With more than 25 years of experience, she works closely with data centre operators, hyperscalers, telecommunications companies, and investors to navigate complex business, risk, and growth challenges. Passionate about the intersection of technology, infrastructure, and resilience, Lay See helps organisations seize opportunities in an increasingly connected and data-driven world.

Known for building strong partnerships and bringing people together to solve complex problems, she is actively involved in advancing Asia's rapidly evolving digital infrastructure ecosystem.

PhoneEmail
Karl Sawyer, Digital Infrastructure Lead, Europe and GB Industry Lead – Technology, Media and Telecommunications Willis, a WTW business

Karl Sawyer

Digital Infrastructure Lead, Europe and GB Industry Lead – Technology, Media and Telecommunications Willis, a WTW business

Karl leads Willis’s European digital infrastructure proposition and supports its wider Technology, Media and Telecommunications industry strategy in Great Britain. He helps clients understand, quantify and manage complex technology, operational and contractual risks, translating them into practical risk management, resilience and insurance strategies that support business growth and changing operating models. 

Karl joined Willis in 2016, having previously spent ten years as a professional risk and insurance buyer for a FTSE 100 global media production and broadcasting organization. During this time, he managed its worldwide multi-line insurance programme, supported the development of business resilience across its international operations and was responsible for its media liability programme and claims managed through the company’s captive insurance arrangements.

Prior to this, Karl held roles in insurance broking, loss adjusting, claims management and underwriting. This experience gives him a broad understanding of risk from the perspectives of clients, insurers, brokers and the wider insurance market. Over a career spanning more than 25 years, he has worked across personal and commercial insurance, corporate insurance buying, business continuity and strategic risk advisory.

Karl is a certificant of the Institute of Risk Management and achieved the Business Continuity Certificate with Merit in 2013. He has experience in the digital infrastructure ecosystem, including data centre operators, telecommunications businesses, cloud providers, tower companies, network operators and technology-enabled platforms. He also has a long-standing interest in artificial intelligence and its implications for technology, digital infrastructure and the insurance industry.

PhoneEmail

Related capabilities​

Related solutions​