Organizations today face an increasingly complex and unpredictable world, with geopolitical instability, security threats, workforce safety concerns and evolving duty of care requirements creating a growing range of interconnected risks. As incidents unfold more rapidly and impacts intensify, a proactive, integrated approach to risk management and crisis response is essential.
Alert:24 helps clients worldwide address these risks and enhance crisis preparedness and response. In partnership with our broking teams, we combine operational insight with insurance and claims expertise to deliver a broad range of risk management solutions for some of the most complex risks.
Map of Alert:24’s network, providing global operational resilience and crisis support
Alert:24 supports organizations to manage their security and geopolitical risks through operational hubs and personnel in Houston, Reading, London, Singapore and Sydney, delivering intelligence, consulting and training solutions across multiple regions globally.
Alert:24’s core functions
We operate across two core functions, bringing together global expertise and resources to provide you with support before, during and after events unfold.
Risk advisory solutions
We help organizations anticipate and prepare for threats impacting people, assets and operations, strengthen resilience, and respond effectively to crises and disruptive events. Our global network of consultants, project managers and intelligence analysts combines international best practice with operational experience to deliver practical, tailored support aligned to your organization’s unique needs.
Crisis support
We provide a 24/7 single point of contact to access crisis support when incidents occur. With operations centers in the U.K., U.S. and Australia, we connect you with brokers and claims teams, liaise with assistance providers and coordinate service delivery throughout the response. Services can also include high-risk travel monitoring and post-incident recovery support.
Alert:24 services
Why work with Alert:24
Alert:24 contacts
Frequently asked questions (FAQs)
Alert:24 is a business unit within WTW’s Crisis Management global specialty division. The name Alert:24 differentiates our operational risk solutions from those offered by our insurance colleagues. We're full-time WTW employees and operate seamlessly within the global WTW ecosystem.
We work with organizations of all sizes, from multinational corporations with established security functions to smaller organizations and NGOs looking to strengthen their security and resilience capabilities. Our support can be articulated through our CCI model:
- Capacity: We assist with ad hoc or strategic projects that are difficult to complete alongside routine tasks, providing additional horsepower where needed.
- Capability: We offer specialized expertise in certain geographies, techniques, and niche risks such as kidnap and active assailant situations, accrued through decades of experience, which our clients can leverage.
- Independence: Our independent reviews and assessments add value for various agendas, including third-party validation of existing frameworks, distancing from an opinion or output, and post-incident reviews.
We're fortunate to work with a diverse range of clients across all major sectors, as well as international organizations and private clients. This diversity spans not only sectors but also geography and culture, as we work daily with clients on every continent. Our clients vary in size, from large conglomerates to single-asset operations.
No, working with our team is not dependent on you being an existing client of WTW.
