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Modernising Benefits

The benefits landscape is fast evolving. It's critical for employers to modernise their employee benefit programs to meet the needs of a multigenerational workforce. As organisations move to operate in a post-pandemic environment and continue to engage employees in new ways while managing costs, there is an increasing need to develop and execute benefit strategies in a structured way.

The pandemic has intensified and accelerated many of the trends that started long before the crisis, and will continue to shape the benefits landscape as we enter the new normal:

Employee wellbeing

Employers can demonstrate a genuine commitment to wellbeing by prioritising all interconnected aspects, including emotional, social, financial and physical wellbeing.

Health and security

Today’s workforce places a higher value on the protection benefits offer, such as health care, risk and retirement programs, and telehealth.


The diverse needs and preferences of a multigenerational workforce demand a personalised, consumer-grade solution for more inclusive and purpose-driven benefit design and delivery.

Cost management

With an intense focus on cost control, budget restrictions and rising medical expenses, leaders are striking a careful balance between cost containment and investment in human capital strategies.

Employee experience

It’s more important than ever to hear, understand and address employees’ views on benefits, and to incorporate flexible work and time-off policies.

The Benefits Navigator

To navigate the many complex decisions around benefit design and delivery, it’s important for employers to have a consistent, evidence-driven path forward. Willis Towers Watson’s Benefits Navigator looks at employee benefits across five key dimensions, for an integrated approach to modernising benefits.


Embark: It's where EX begins

Let’s modernise the way we deliver benefits and elevate the employee experience together.

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