LONDON – April 29, 2025 – Nearly a third (31%) of UK pension schemes surveyed think 50% or more of their members will log into the MoneyHelper Pensions Dashboard within a month of gaining access, according to polling by WTW.
WTW asked UK pension scheme managers about the anticipated impact, challenges and ambition to increase saver engagement associated with the upcoming MoneyHelper Pensions Dashboard launch, as part of an industry webinar in April 2025.
The polling also showed that the biggest challenge anticipated by pension schemes, once members are able to access a Dashboard, will be the increased volume of enquiries for administrators and pension providers (71%). This was significantly ahead of other perceived challenges, such as capacity within the pensions industry (17%), employee concern over their pension provision (8%) and a reduction in members accessing their existing pension portals (4%).
“When members first have access to the MoneyHelper Pensions Dashboard, we do expect to see a large increase in activity across the industry.”
Geraldine Brassett | Senior Consultant in WTW's Outsourcing business
Geraldine Brassett, Senior Consultant in WTW's Outsourcing business, said: “When members first have access to the MoneyHelper Pensions Dashboard, we do expect to see a large increase in activity across the industry. We need to be well prepared for that because it’s very important for savers to have trust and confidence in Dashboards right from the start.”
The Government’s MoneyHelper Pensions Dashboard will be the first to launch to the public with saver testing expected to commence in Summer 2025. All UK pension schemes must be fully connected by 31 October 2026, and it is anticipated that private sector dashboards will launch after that.
Brassett said: “It may have been a number of years since some savers have been in contact with their scheme but once dashboards launch it will suddenly be front of mind for many. The way people use dashboards is likely to differ too. Younger savers may want to know what a defined contribution scheme is, how they invest and how much they should save. Those approaching retirement may want to know about transfer options and when they can afford to retire.
“We recognise that this is likely to prompt a lot of questions from members who are not fully familiar with their pension provision so, as an industry, we need to provide information and education for members of all types.”
The polling also found that pension schemes are keen for private sector providers to launch their own Dashboards soon after the MoneyHelper Pensions Dashboard is released. A third (32%) would welcome the addition of private sector dashboards within six months, with 39% suggesting a timeline of between six and 12 months. The remaining 29% thought between one and two years was likely while no respondents thought two years or longer was reasonable.
“Industry views private sector dashboards – those provided to savers by pension providers themselves – as an important part of how people will engage with dashboards” said Brassett. “As administrators we need to make sure that we hit the mark to support savers whichever way they decide to use dashboards, be that the government’s dashboard or a commercial version.”
Notes to editors:
WTW polled 68 UK pension scheme managers as part of its Pensions Dashboard webinar on 2 April 2025.
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