Turn uncertainty into a catalyst for change
Complex global issues are putting organizations under increased pressure to perform and deliver results.
The WTW EX Intelligence Report brings you the latest trends and insights from 100s of companies and millions of employees across all industries and geographies, to turn underlying challenges into new opportunities for growth.
- Winning companies lead with listening
- The rewards wake-up call
- Leadership’s message has gone missing
- Elevating change leadership
Winning companies lead with listening
WTW data highlights at top performing companies, employees are 11% more likely to say their voices matter.
EX STRESS SIGNAL
When employees feel unheard, you run the risk of:
- Fresh thinking drying up
- Longer decision making
- Energy dips
- The best ideas walking out the door….. to your competitors
Listen to your employees, and the opposite happens:
- Progress speeds up
- Trust builds
- Innovation becomes part of the culture
Innovation is often born from within, and your employees are key generators of ideas. However, employees don’t always feel heard. At top performing companies, employees are 11% more likely to say their voices matter. Unlock the power of your people by creating cultures that listen, communicate and collaborate in two-way dialogue. The result? Empowered employees who drive innovation, growth and lasting impact.
“The most successful organizations don’t just ask for feedback – they act on it. When employees see their voices shaping decisions, trust grows, ideas flourish and progress accelerates. Listening isn’t a checkbox exercise; it’s the catalyst for meaningful change.”
Francesca Butler | Director, Employee Experience
The rewards wake-up call
WTW data highlights a shift from pay-for-performance to non-monetary rewards.
EX STRESS SIGNAL
Facing economic and budget pressures, top companies are revamping pay-for-performance and boosting non-monetary rewards – not just to adapt, but to gain a competitive edge. Those that successfully integrate financial and non-financial rewards are positioning themselves to outperform peers on engagement, retention and results.
In today’s climate of economic uncertainty, forward thinking companies are recalibrating their approach to rewards – and employees are taking notice. While confidence in pay-for-performance alignment is declining, belief in the power of non-monetary rewards and recognition – like flexible work, career development opportunities and simple “thank you” messages – is growing.
“The most forward-thinking employers position pay as just one element of their package – true impact comes from spotlighting the perks, purpose, and personalization that make Total Rewards feel truly rewarding.”
Abby Aldrich | Director, Employee Experience
Leadership’s message has gone missing
WTW data reveals a clear challenge: Employee confidence in leadership’s message is slipping.
EX STRESS SIGNAL
In turbulent times, this declining sentiment underscores the critical need for transparent, consistent communication
According to this data, employees in financially high-performing companies are more likely to say their leaders are providing a clear mission and strategy compared with their peers in average performing companies. In an era marked by political and economic uncertainty around the world, the importance of transparent and consistent communication has never been more critical. These top-tier organizations have recognized this and ensure that their employees are well-informed about the company’s goals and direction. This approach not only fosters a sense of alignment and purpose but also enhances employee and engagement and commitment, which is essential navigating turbulent times
“When employee confidence in leadership wavers, it’s not just a stress signal, it’s a spark. The best leaders don’t just communicate more. They communicate with clarity, consistency and purpose. That’s how you turn uncertainty into momentum.”
Jill Havely | Head of Global Community Excellence, Employee Experience
Elevating change leadership
WTW data highlights a clear performance gap: 67% of employees at high-performing companies say their senior leaders manage change well – compared to just 57% at average-performing companies
EX STRESS SIGNAL
Leaders should take note: when employees don’t see strong leadership during times of change, the ripple effect undermines communication, slows down execution, and erodes engagaement. High performers? They lead with clarity, act with purpose, and turn change into competitive energy.
According to WTW’s most recent data, employees in financially high-performing companies are more likely to report that their leaders are effectively managing change. In today's rapidly evolving business landscape, the ability to navigate and adapt to change is crucial. High-performing companies recognize this and have leaders who are not only adept at steering the organization through transitions but also communicate clearly and transparently with their teams. This leadership approach fosters a sense of trust and confidence among employees, which is essential for maintaining morale and productivity during periods of uncertainty.
“Behind every change effort are people – seeking clarity, connection and confidence. That 10-point gap in leadership trust shows what’s at stake. At WTW, we help leaders bring people with them through change…so transformation doesn’t just happen, it sticks.”
Jill Havely | Head of Global Community Excellence, Employee Experience
