Employees are more informed, but less satisfied with benefits, says WTW

LONDON, December 1, 2025 – WTW’s latest EX Intelligence report found there has been a rise in the number of employees that feel well informed about their company benefits, but satisfaction around benefits has declined.

The latest survey found 84% of employees feel well informed about company benefits, a rise from 77% in 2024. However, only 61% of employees feel satisfied with their benefit offering, compared to 66% during the same period.

Gaby Joyner, Head of Employee Experience, Europe at WTW said: “Employees may better understand their benefits, but that doesn’t mean those benefits are truly serving them. Forward-thinking Total Rewards leaders aren’t just tracking usage, they’re listening.

“They’re uncovering which benefits drive satisfaction and retention, often without increasing spend. Employers need to rethink their investments, by using the same budget with a smarter impact.”

Forward- thinking companies are already putting this into action, by recalibrating their approach to rewards. While confidence in pay-for-performance alignment is low, as only 41% of employees feel that pay is aligned with rewards, two-thirds (66%) of employees are satisfied with the non-monetary benefits on offer. This has grown from 61% in 2024.

“Finding the balance between financial and non-financial rewards positions companies to outperform peers on engagement, retention and results.” Said Joyner.

About WTW

At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help organizations sharpen their strategy, enhance organizational resilience, motivate their workforce and maximize performance.

Working shoulder to shoulder with our clients, we uncover opportunities for sustainable success—and provide perspective that moves you.