Why your employees underuse your human capital management (HCM) system and how to fix it

Organizations around the world and across industries successfully use HCM systems to standardize HR processes and enable entirely new leave, benefits administration, payroll, and other procedures. Technical teams have leveled up on agile configuration and development. Technology risk profiles have been streamlined and managed with effective governance. There have been tons of green check marks on business cases for investing in HCM software and its achievements have been sincerely celebrated.

Then why do your employees not fully engage with the HCM system to learn about the wide range of benefits and rewards available to them? Why do your candidates feel abandoned when they become new joiners or your managers feel isolated and ill-equipped to manage? Why do your employees get frustrated with your HCM system or reluctant to use its case management ticketing system?

While your HCM may be great at transactions and business processes, it might underperform in delivering a great employee experience. Here are five things you can do to fix this.

No matter how significant your HCM investment is or whether your CFO and CIO demand to use your HCM for everything, your HCM can’t do it all when it comes to maximizing the employee experience. WTW can help you get the most out of your HCM system by adding a personalized single point of entry that can be customized and configured to optimize employee engagement. Get in touch with your WTW consultant to start improving your employee experience today.