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Industry

Retail and distribution

Adapt to industry changes with our retail and distribution expertise. Leverage our deep knowledge and analytics to find opportunities, mitigate risk and optimize your business.
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Manage and mitigate risk and control cost within your business​

Using our retail industry knowledge and insight, we will help you manage and mitigate risk and control cost within your business.

Your WTW client relationship director and WTW risk partner look at your operational structure, your people and the values and ethics that make your company what it is today and what it endeavours to be in the future. We then review risks that could impact your business as well as areas for improvements in business resilience and recovery, risk retention and transfer, servicing efficiencies and cost reductions.

We use informed analysis to help make the complex nature of the risks you face simpler. Through our connected risk management offering, we then provide a holistic solution aligned directly to your key business drivers including: branding, marketing and communications, staff behaviours, product range, supply chain and the site (physical or online).

Our unique approach includes the regular review and evaluation of risks around the following categories:

  • Assets, logistics and income
  • Financial, digital and contract
  • People and culture
  • Analytics
  • Service

What experience does WTW have in the retail sector?

The WTW GB Retail practice has worked with customer-facing businesses for over 30 years and as a result we have a deep insight into the opportunities and challenges retailers face. Our team of retail-specialists are based throughout the UK and work with retailers operating within all industry sub-sectors, including large international retailers. As part of a global broking organisation, the retail team is your connection to the wealth of expertise WTW has to offer.

Our industry focus combined with our risk management, claims and insurance placement expertise means we are well placed to assist with both traditional and emerging business exposures.

How can WTW help retail businesses?

With a dedicated Retail practice, WTW has the expertise and insight to help you manage and mitigate risk and control cost within your business. We are passionate about your sector and have a deep understanding of your challenges.

Through this dedicated industry practice, we take a risk insight approach: understanding your current and future operations, strategy and culture and applying our understanding of sector trends and risks that could potentially stop you from meeting your objectives. This allows us to work with you to deliver improvements in business resilience and recovery, programme efficiencies and cost reductions.

We also provide:

  • Peer benchmarking analysis on claims, limits and deductibles to allow comparison with others operating in the industry.
  • Specialist risk management advice including claims defensibility audits and business interruption reviews.
  • Tailored policy wordings giving you peace of mind in the event of a claim.
  • Industry specific seminars, training and networking events.

Please do not hesitate to contact us to discuss your retail risk management and insurance strategy further and find out how we can help you implement the right approach for your business.

About the WTW Retail & Distribution Industry Vertical in North America

If you’re wondering what industry excellence means for our retail and distribution clients, watch this animation to find out more about our retail & distribution industry vertical.

Disclaimer

WTW hopes you found the general information provided here informative and helpful. The information contained herein is not intended to constitute legal or other professional advice and should not be relied upon in lieu of consultation with your own legal advisors. In the event you would like more information regarding your insurance coverage, please do not hesitate to reach out to us. In North America, WTW offers insurance products through licensed entities, including Willis Towers Watson Northeast, Inc. (in the United States) and Willis Canada Inc. (in Canada).

Retail and Distribution Contact

Amy S. Mattle, Retail & Distribution Industry Division Leader

Amy S. Mattle

Retail & Distribution Industry Division Leader

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