WTW helps a life insurance multinational with automating its reporting process
Insurance Consulting and Technology
The client required a transformational improvement in the end-to-end Solvency II reporting process, due to concerns surrounding the implications of Brexit and the subsequent potential divergence of reporting regimes. This would in effect mean that the client would potentially have to report Solvency II twice (under both EU and UK), which they termed as “Dual Reporting”.
The existing process required significant manual effort and a large number of spreadsheets; the teams were already stretched with limited contingency in the working day timetable which would have been exacerbated under dual reporting.
Our objective was to ensure that:
Our client could confidently meet the quarterly and annual EU and UK Solvency II reporting timelines
Capital sensitivities and capital forecasts could be delivered in an efficient and timely manner to facilitate Stress and Scenario testing, Business Planning, ORSA, etc.
More insightful analysis on capital forecasts and sensitivities, and performance measurement were available
Processes and controls were materially improved and cost efficiencies delivered
This was achieved by:
Upskilling the team through training and development, reviewing the mix of team members’ skills to facilitate agile model maintenance and analysis, and evolving the culture to focus more on value-add activity and continuous improvement
Limiting the use of Excel in production environment, being agile to allow timely changes in a controlled environment, accelerating end-to-end processes with capacity to deliver larger number of Solvency II results and maintain a high level of user understanding (i.e. no blackbox solution)
Ensuring that processes are efficient, easy to maintain, and well documented. Automating controls with emphasis on preventative controls and standardising processes, reporting formats and documentation
Through our software Unify, automation benefits were delivered during Phase 1 of the project in two areas of the end-to-end reporting process:
Assumptions – improved and streamlined the assumptions process to work more efficiently with the actuarial liability models alongside supporting the storage and versioning of assumptions for dual reporting
Results extraction – Solvency II quarterly QRTs – Full re-design of the process with bridging connections to areas of the remaining Results Extraction process allowing for the effective automation of the required data uploads to the Group consolidation system
We will continue to work with the client through future phases of the project next year in order to automate further processes within their end-to-end reporting process.