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Podcast

(Re)thinking Insurance Podcast: Season 2

January 20, 2022

In (Re)thinking Insurance we discuss the issues facing P&C, Life, and composite insurers around the globe, as well as exploring the latest tools, techniques and innovations that will help you to re-think insurance.
Insurance Consulting and Technology|Future of Work
COVID 19 Coronavirus|IFRS 17 Solutions|Insurer Solutions|

Podcasts in this series:

Podcasts from season 1:


Episode 13

Reshaping of the UK’s Solvency II and wider changes post-Brexit


In this episode

Sina is joined by Kenny McIvor and Anthony Plotnek, who explore the proposed reforms to Solvency II in the UK, as set out by the HM Treasury and the Prudential Regulation Authority (PRA), and what the potential implications could be for insurers.

About our guest

Anthony Plotnek

Director, Insurance Consulting and Technology

Anthony Plotnek is a Director in WTW's Insurance Consulting and Technology business. He is an experienced capital management, ALM and investment actuary with over 17 years’ experience in the life insurance industry, including eight years of consultancy experience.



Kenny McIvor

Director, Insurance Consulting and Technology, WTW

Kenny is a Director in the Insurance Consulting and Technology business. He joined WTW in 2008 and was based in Sydney from the end of 2015 to early 2019. He has consulting experience in most aspects of life insurance, having worked in the industry for almost 15 years.

Episode 13: Reshaping of the UK’s Solvency II and wider changes post-Brexit

Episode 12

Why life insurers need to embrace data democratization


In this episode

Carrie is joined by Amanda Hug to discuss what data democratization is and how sharing data benefits customers and helps insurance companies advance their businesses.

About our guest

Amanda Hug

Amanda Hug is a Director in WTW’s Insurance Consulting and Technology business, where she helps clients transform their businesses by leveraging the power of automation and predictive analytics.

Episode 12: Why life insurers need to embrace data democratization

Episode 11

Emerging mortality experience in U.S. individual life insurance


In this episode

Carrie is joined by Boyang Meng and Kim Steiner to explore the findings and trends from TOAMS 5, WTW’s life insurance industry mortality study.

About our guests

Boyang Meng

Boyang Meng is a Senior Consultant in WTW’s Insurance Consulting and Technology business.



Kim Steiner

Kim is a Senior Director in WTW’s Insurance Consulting and Technology business and leads the analytics and experience analysis initiatives for the Americas Life Practice.

Episode 11: Emerging mortality experience in U.S. individual life insurance

Episode 10

Inflation and its impact on the insurance industry


In this episode

Sina is joined by Chris Bozman and Klayton Southwood to discuss the effects of rising inflation on the insurance industry and what steps can be taken to address it.

About our guests

Christopher Bozman

Chris has 33 years of industry experience, 21 of which are at WTW, where he has been one of the firm’s leaders in researching the impact of COVID and higher inflation levels.

He specializes in reserve analysis for large commercial insurers and reinsurers around the world, and also has significant experience in due diligence related to mergers & acquisitions, as well as capital modeling work. His experience spans all major commercial lines and specialty lines.



Klayton Southwood

Klayton has 32 years of consulting experience, 21 of which are with WTW, where he now leads WTW’s Florida property insurance practice. He has experience in personal and commercial lines, including private passenger auto, commercial auto and homeowners.

He is also former co-leader of WTW’s Point of View intellectual capital efforts for homeowners insurance in the US, responsible for monitoring financial results and important trends.

Episode 10: Inflation and its impact on the insurance industry
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Episode 9

The role of data science within insurance claims


In this episode

Tom is joined by Pardeep Bassi to discuss how applying data science within the claims space can improve the customer experience, enhance the way in which claims teams operate and ultimately improve the bottom line for insurers.

About our guests

Pardeep Bassi

Pardeep is WTW’s global leader in data science. In this newly created role, Pardeep leads on the advancement of WTW data science capabilities, globally building on the WTW market leading analytics and data science software, Emblem and Radar.

Episode 9: The role of data science within insurance claims
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Episode 8

Open source – what can it offer insurers?


In this episode

Carrie is joined by Pardeep Bassi and Serhat Guven to discuss what open source is, what the pros and cons are and how to strike the right balance when applying it within the insurance industry.

About our guests

Pardeep Bassi

Pardeep is WTW’s Global Proposition Leader in Data Science. In this newly created role, Pardeep leads on the advancement of WTW data science capabilities, globally building on the WTW market leading analytics and data science software, Emblem and Radar.

Serhat Guven

Serhat is a Managing Director at WTW and Global Leader of Personal Lines, Product, Pricing, Claims and Underwriting. He's a 25-year actuarial veteran, where the majority of his career has focused on developing advanced analytics solutions for a wide array of insurance applications.

Episode 8: Open source – what can it offer insurers?

Episode 7

How automation is reshaping capital modeling


In this episode

Peter is joined by Charlie Carwin and Scott Gibson to discuss how automation can benefit capital modeling practices to become more efficient, robust and accurate.

About our guests

Charlie Carwin

Charlie leads the P&C Capital Modeling practice for the Americas at WTW. He has over 20 years of insurance and actuarial experience and has worked with clients across the world to develop their capital models and evaluate risk.

Scott Gibson

Scott Gibson is WTW’s Americas lead for Business Process Excellence, focusing on process design and automation. He has over 15 years of actuarial experience holding responsibility across the insurer value chain.

Episode 7: How automation is reshaping capital modeling

Episode 6

Future changes to the Solvency II regime


In this episode

Sina is joined by Miroslav Kotaska to discuss where we currently are with the EC Solvency II review process and what EEA insurers can expect in the coming years from the prudential requirements at a European level.

About our guests

Miroslav Kotaska

Miroslav has been working in the Prague office of WTW for more than 6 years. He focuses on insurance regulation, governance, risk management and supervisory reporting. Before joining WTW, Miroslav worked at the Czech National Bank where he was responsible for Solvency II negotiations both at national and European level – as a national expert he participated in the EU Commission and Council working groups.

Episode 6: Future changes to the Solvency II regime

Episode 5

Middle East Special: Gaining competitive advantage in the GCC through pricing


In this episode

Guest host Matthew Facey is joined by pricing experts Tim Rourke and Andrew Davies to discuss pricing relevance in the Middle East market and how pricing has wide reaching implications for insurers, peoples, processes, systems and data.

About our guests

Andrew Davies

Andrew is a Director in WTW’s Insurance Consulting & Technology division with experience leading projects in technical modelling, footprint expansion and portfolio management. He has also held senior roles within the insurance industry across Pricing, Delivery & Risk and Analytics. He has led rate change transformation products across motor and home insurance products with a strong focus on pragmatic deliverables.

Tim Rourke

Tim is Head of Pricing, Product, Claims & Underwriting Consulting for the UK & Ireland in Insurance Consulting & Technology.

Episode 5: Middle East Special: Gaining competitive advantage in the GCC through pricing

Episode 4

Middle East Special: How IFRS 17 is impacting insurers


In this episode

Matthew is joined by Susann Roeske and Bastian Kurth to discuss what the implementation of IFRS 17 means for insurers operating in the Middle East, and what can be done to make the process as smooth as possible.

About our guests

Bastian Kurth

Bastian is Senior Director and IFRS 17 leader in the Middle East who has been with WTW since 2009.

Susann Roeske

Susie is a Director in our Insurance Consulting and Technology Division based in the Cologne office.

Episode 4: Middle East Special: How IFRS 17 is impacting insurers

Episode 3

Insights from the 2021 P&C Insurance Advanced Analytics Survey


In this episode

Michael is joined by Nathalie Bégin and Lisa Sukow, who share key findings, takeaways and insights from our 2021 P&C Insurance Advanced Analytics Survey of North American insurers. By listening to this podcast, you’ll learn how insurers are expanding and improving the use of advanced analytics.

About our guests

Nathalie Bégin

Nathalie is a Director in the Insurance Consulting and Technology business based in the Toronto office.

Lisa Sukow

Lisa is a Director in the Insurance Consulting and Technology business based in the Dallas office.

Episode 3: Insights from the 2021 P&C Insurance Advanced Analytics Survey
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Episode 2

Generating more business and at the right price: supporting insurance agents and brokers with valuable information


In this episode

Vittorio is joined by Gero Niessen who explores how agents today decide on pricing and discounts, the potential pitfalls of this approach, and how both insurers and agents can benefit when agents are provided with the right information in the right way.

About our guests

Gero Niessen

Gero is a Senior Director with WTW in Cologne, Germany. He has been with the company since 2002 and his areas of expertise include: personal and commercial lines pricing, including incorporating external data, portfolio analysis and customer segmentation, conceptual design and implementation of capital models, industrial and reinsurance business and reserving, and runoff analyses.

Episode 2: Generating more business and at the right price: supporting insurance agents and brokers with valuable information

Episode 1

COVID-19 and the future of work


In this episode

Michael is joined by Day Bishop and George Zarkadakis, who discuss how the pandemic has accelerated the shift to new ways of working, how insurers are leveraging technology to derive value and mitigate future uncertainty and how companies are redesigning critical roles to achieve positive business outcomes.

About our guests

Day Bishop

Day Bishop is a consultant with over 20 years of experience working with global financial institutions. She helps insurers successfully incorporate new ideas, new technologies and new ways of working to improve, grow and transform their businesses.


George Zarkadakis

George Zarkadakis is the Director of Willis Towers Watson’s Digital Incubator and leader of the Future of Work Strategy Advisory Services for Great Britain and Western Europe. George advises companies on business transformation in the context of robotic process automation, artificial intelligence and robotics.

Episode 1: COVID-19 and the future of work

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