Leadership - Vietnam

Thien is Country Head of WTW Vietnam. She has been in these positions since August 2023 and possesses more than 20 years of experience in the insurance sector.

Thien joined the insurance industry in 2006 as Chief Actuary and Chief Financial Officer at Liberty Insurance Vietnam. Since then, she has held various management positions where she plays a key role in building and implementing the strategy, driving sustainable growth for the companies.

Thien graduated from the University of Economics in Ho Chi Minh City and holds a Certificate of General Insurance issued by the Ministry of Finance in Vietnam. Thien is also a UK Certified Chartered Accountant and has attended Duke University’s Executive Development in the United States.

In WTW Vietnam, Thien also holds the General Director position since September 12, 2023 as granted by the Ministry of Finance (MOF) of Vietnam.

Check MOF’s approval.

Yen is the Head of Health and Benefits (H&B) business in Vietnam. She has been working for WTW Vietnam since 2002. She is also the Executive Director of the Accident & Health unit.

At WTW, Yen focuses on leading H&B team, planning strategies and designing product and services for the Vietnam market. She also builds relationship and partnership with customers and providers.

Yen hold a Diploma of Insurance Broking – ANZIIF (Senior Associate), CIP and a Certificate of General Insurance issued by Gras Savoye SA (France).

Yen communicates fluently in three languages: Vietnam, English and French.

Zen was appointed as an Associate Director of WTW’s Japan Global Practice Group in Vietnam since June 2024.

Zen has close to 20 years of experience in the Japanese business sector where he spent 15 years overseas, of which 11 years in the insurance industry.

Prior to join WTW, Zen worked at Aon Taiwan for more than eight years, focusing on business development, relationship management and marketing in risk management fields.

During this period, he developed various Japanese businesses including but not limited to Property, Liability, Logistics, and Financial Products especially Trade Credit Insurance, dealing with clients from various industries, such as electronics, semiconductors, motors, chemicals and renewable energy.

Zen holds Certifications in General Insurance in Singapore and Taiwan, has a degree of Global MBA, National Taiwan University.

Zen speaks Japanese, English and Mandarin.

Ms. Khanh is the Head of Strategy & Claim Advocacy Department, specializing in claim advocacy services at WTW in Vietnam from 2024. She has 33 years of experience in senior leadership roles, including 17 years in reinsurance, 5 years in business management, and 9 years in claims operation at leading international broker firm.

Throughout her insurance career, Ms. Khanh has handled a diverse range of clients across sectors such as Aviation, Oil & Gas, Property & Casualty, Engineering, Marine and Healthcare,.. in industries including construction, manufacturing, infrastructure, mining, power & utilities projects, hospitality, cargo, hull & machinery, and energy.

Ms. Khanh holds a degree in Foreign Trade Economics from Ho Chi Minh City, along with insurance and insurance-related certifications issued by the Ministry of Finance, as well as various international certifications in insurance, claims, and reinsurance.

The combination of experience in designing and managing primary insurance, reinsurance, and claims in both insurers and broker sectors has provided Ms. Khanh with a solid foundation for her career in client service.

Phuong has 30 years of experience in the non-life insurance industry.

• 5 year experience in providing Property & Casualty insurance services solutions at a big 5 insurance company in Vietnam
• 5 year experience in providing specialty liability insurance services, including Professional Liability, Directors & Officers (D&O), Single Project PI, and Public & Product Liability.
• 17 years working for insurance brokers, advising clients on insurance solutions, including Property & Casualty for large corporations. In the last 11 years, she has specialized in providing insurance solutions and directly handling claims for financial institutions and organizations offering specialty services, including All-Risk Insurance for banks, Financial Institution Professional Indemnity (FIPI), Directors & Officers (D&O), Cyber Insurance, Single Project PI for Hanoi and Ho Chi Minh City Metro projects, All-Risk Insurance for asset management companies and investment funds, Professional Indemnity for hospitals, Professional Liability Insurance for major software companies in Vietnam, and Transaction Liability Insurance for M&A transactions in the U.S. and Vietnam.