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Redefining employer value: The strategic power of benefit continuation

By Nick Torjussen | October 23, 2025

Nurturing loyalty and legacy beyond employment
Compensation Strategy & Design|Health and Benefits|Total Rewards
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In today’s fiercely competitive talent landscape, forward-thinking employers are constantly seeking new ways to distinguish themselves — not just through initial recruitment, but by cultivating an enduring sense of value among employees that stretches beyond the tenure of employment itself. Group insurance benefits, long regarded as a pillar of corporate care, represent more than a financial investment; they are a powerful testament to a company’s ethos and long-term vision.

It’s vital to recognise that the true impact of benefit programs is not measured solely while employees are on the payroll. Rather, a company’s reputation as an employer of choice is solidified in those pivotal moments when employees transition out of the company. What if the period after an employee’s departure could reinforce positive sentiment, rather than sever it?

The answer lies in a benefit often overlooked: The continuation option

By offering departing employees the ability to carry forward their group insurance coverage, with minimal barriers and no invasive questioning, employers demonstrate a rare depth of care. This gesture acknowledges the realities of insurance markets, where pre-existing conditions, personal or family medical history, and lifestyle factors can make securing new coverage daunting or impossible. For many, the workplace benefit may be their only shield against the uncertainties of life.

As employees calibrate their personal financial plans in alignment with employer-sponsored coverage, losing these benefits at a career crossroads can have irreversible consequences. Health rarely improves with age, and the opportunity to reinstate lost cover is often closed by changing medical circumstances. In this light, the continuation option isn’t a perk; it’s a vital bridge to personal security.

There’s also a broader strategic dimension to consider. The modern employment journey is increasingly dynamic, with boomerang employees — those who leave and later return — becoming a growing segment of the workforce. Their decision to return often hinges on how they were treated during their initial tenure and upon exit. Employers who foster a legacy of care, acknowledge contributions of their people, and thoughtfully manage transitions, sow seeds for future loyalty and advocacy.

Consider, too, the legal and reputational risks of neglecting this option. Cases have emerged where failure to offer continued coverage led to litigation and significant personal hardship for former staff. The lesson is clear: proactive, compassionate benefit management is not just the right thing to do — it’s a strategic imperative.

Our response: Lead with care, invest in legacy

  1. 01

    Champion the continuation option

    Make it a standard, not an exception. Recognise its power to protect individuals and uphold your company’s values.

  2. 02

    Celebrate and acknowledge service

    Honor your employees’ contributions at every stage, ensuring their exit is marked by gratitude and support.

  3. 03

    Build a culture of return and advocacy

    Understand that every exit can be the start of a future relationship — whether as a returning employee or as a powerful ambassador for your brand.

The future belongs to employers who see beyond the transaction and understand that talent engagement is a full-circle journey. By elevating benefit continuation from an afterthought to a core element of your employer value proposition, you not only safeguard the wellbeing of your people, but also build a legacy of trust, loyalty, and distinction that stands the test of time.

How employees were treated, the value of benefits in place, and the culture of care demonstrated during their initial experience will be significant deciding factors in their decision to return as quality employees in the future.

Let us help you avoid such confrontations and make the most of these benefits — that’s what they are there for!

Author


Head of Health & Benefits, New Zealand

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