Welcome to (Re)thinking Insurance, a thought-provoking podcast where we discuss the issues facing P&C, Life and composite insurers around the globe, as well as exploring the latest tools, techniques and innovations that will help you to re-think insurance.
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Popular episodes
WTW & Anthropic: Beyond insurance AI hype. A Talking Tech special
In this episode, Charlie Samolczyk, Global Technology Sales Leader, is joined by guest speaker André Balleyguier, Applied AI Leader at Anthropic, and WTW’s Pardeep Bassi, Global Proposition Leader for Data Science, to discuss how AI is transforming the insurance industry.From back office to boardroom: Modernizing the actuarial function
In this episode of (Re)thinking Insurance, host Erika Dochney is joined by expert Poojan Shah to explore how modernizing actuarial operations — through cloud platforms, advanced analytics and centralized data — is reshaping the way life insurers manage M&A, reinsurance and capital decisions. No longer a back-office function, the actuarial team is now at the center of value creation, enabling faster scenario testing, greater transparency and smarter risk strategy. Discover what it takes to move beyond the numbers to proactive business leadership — and why modernization is the competitive advantage insurers can't afford to ignore.Innovation, analytics and the future of health insurance customers
In this episode of (Re)thinking Insurance, host James Haybyrne is joined by WTW experts Jessica Plewes and Lisa Balboa to explore how innovation, analytics and digital transformation are reshaping the future of health insurance. The discussion examines shifting customer expectations, the rise of personalised digital health solutions, and how insurers are moving beyond one size fits all propositions to deliver greater value and engagement.Beyond chatbots: How AI agents are transforming insurance
Unlike traditional chatbots, AI agents can plan multi-step tasks, use tools, and collaborate like employees. In this episode of (Re)thinking Insurance, Rick Hayes is joined by Amanda Hug, Salma Galván, and Eddy Trivedi to explore how these intelligent systems are enhancing actuarial modeling, automating documentation and streamlining claims processing. The discussion covers Retrieval Augmented Generation, prompt engineering and real-world applications. From code writing to fraud detection, AI agents are creating specialized teams that work alongside humans to transform insurance operations.The Role of AI in Financial Reporting: Hype or Reality?
In this episode, we dive deep into the transformative power of Artificial Intelligence within the actuarial and financial reporting landscape. While the buzz around AI is everywhere, we move beyond the hype to explore how these technologies are becoming practical partners in enhancing speed, consistency, and insight for insurers.