Important notes for MPF members transferring to the eMPF platform

Communication pack sent 2 to 3 months before transfer

Before an MPF scheme is transferred to the eMPF Platform, the trustee will send a "Notice to Participating Employers and Scheme Members of the Scheme" communication pack. This pack will include the transfer date and key information about the eMPF Platform, such as the deadline for the trustee to accept administrative instructions and the start date for registering with eMPF. If members have not received this communication pack two months prior to the transfer date, they should contact their trustee as soon as possible.

Three steps to online registration

Members can register for the eMPF Platform based on the instructions provided in the communication pack. Registration can be done online via the eMPF website or mobile app. Before registering, members should prepare their identity card, personal mobile phone, and email address. The steps include identity verification, filling in personal details, and setting a username and password. If the member is already a “iAM Smart” user, identity verification can be completed directly through “iAM Smart” during registration. If a member has already registered an account on the eMPF Platform through tax-deductible voluntary contributions or a personal account, they do not need to register again.

Personal eMPF ID

After completing registration, the member will be assigned a unique personal eMPF ID for their membership. This ID will link all of the member’s MPF accounts, including the current contribution account, personal accounts, tax-deductible voluntary contribution accounts, and special voluntary contribution accounts. Note that once the scheme is transferred to the eMPF Platform, the original MPF accounts will be assigned new account numbers to replace the previous account numbers.

Notes before and after registering for the eMPF platform

We recommend members download a recent statement of accounts from their trustee before the scheme transfer date. After successfully registering on the eMPF Platform, and once the relevant MPF scheme has joined the platform, members should log in and check all account information, including personal details, fund allocation, account balance, and contribution records. If there are any discrepancies or questions, members should contact the eMPF Platform’s customer service department immediately. Once all transfer information is confirmed to be accurate, members can begin managing their MPF using the eMPF Platform. As the remaining MPF trustees join the platform by the end of the year, more members will begin using the eMPF Platform. Members are encouraged to familiarize themselves with how the platform works and stay updated on their trustee’s transfer arrangements to ensure a smooth experience. This is also a good opportunity for members to review their investment choices to ensure they align with their investment needs and time horizon. Remember: "Take care of your investments so that it can take care of you."