LONDON, April 29, 2026 — WTW (NASDAQ: WTW) announced today the expansion of its insurance consulting and technology capabilities within the global health insurance market to meet rapidly rising demand for expertise to navigate the fast-changing healthcare sector.
“WTW offers a unique combination of strategic health insurance consulting with analytical expertise, underpinned by cutting-edge technology.”Frank SchepersGlobal Leader, Insurance Consulting and Technology, WTW
WTW’s Insurance Consulting and Technology business has bolstered its specialist health insurance practice by a series of strategic appointments to combine global health domain expertise with WTW’s existing deep insurance and analytical expertise.
The most recent additions include Lisa Balboa, previously responsible for Hannover Re’s global Life and Health Digital Business Accelerator, and Marc Miller, former Chief Strategy Officer at Medibank with extensive global expertise in healthcare systems. These hires complement existing appointments to date that include James Haybyrne, former Head of Pricing Transformation for Bupa, and Jessica Plewes, who brings significant experience in actuarial health consulting and previously served as proposition innovation lead in Bupa’s Accelerated Growth team.
The enhanced remit of the global specialist team will support the strategic transformation of health insurers seeking to improve claims performance, enhance products and propositions, strengthen pricing and underwriting, and optimise customer value.
Frank Schepers, Global Leader of WTW’s Insurance Consulting and Technology business, commented: “WTW offers a unique combination of strategic health insurance consulting with analytical expertise, underpinned by cutting-edge technology. The health insurance practice as a unified global offering formalises this capability, significantly broadening and deepening its proposition across customer, claims, operations and business transformation.”
Health insurers face increasing pressures from fundamental changes in the consumer and provider markets. Successfully navigating this evolving landscape requires a high level of expertise in customer management, pricing and underwriting, claims management and provider networks, as well as the detection of fraud, waste and abuse. The effective adoption of advanced analytics, data science tools and predictive modelling capabilities is essential to operating within this dynamic environment.
Schepers said: “WTW brings to health insurance next-generation capabilities, innovation and leadership from other lines of business as health insurers look to add greater sophistication to their businesses. Our latest investments reaffirm WTW’s commitment to delivering innovative solutions that address our clients’ most complex challenges within healthcare.”
About Insurance Consulting And Technology
WTW’s Insurance Consulting and Technology business is a global leader in P&C, Life, and Health insurance software and advisory services. With over 1,700 colleagues in 35 markets, we combine deep insurance expertise with leading-edge technology to help insurers navigate complexity and unlock value across pricing, underwriting, reserving, financial and capital modelling, claims, portfolio management, and regulatory reporting.
We’re redefining insurance through innovation and technology. By harnessing Generative and Agentic AI, we’re creating next-generation processes that reduce friction, enhance decision-making, and unlock faster, smarter outcomes for our clients. These capabilities accelerate innovation and enable us to deliver with unmatched precision and scale.
More than 1,000 insurers across six continents - including many of the world’s leading insurance groups - trust our unique combination of advisory insight and advanced software to power their businesses and drive sustainable growth.
About WTW
At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help organizations sharpen their strategy, enhance organizational resilience, motivate their workforce and maximize performance.
Working shoulder to shoulder with our clients, we uncover opportunities for sustainable success—and provide perspective that moves you.
