As AI transforms core aspects of performance management, organizations have a powerful opportunity to reimagine how performance truly drives growth. By shifting from process to purpose and from metrics to meaning, leaders can create systems that unlock genuine engagement, inspire high performance and connect work to what matters most.
This new era of performance management isn’t just more efficient: It’s more human, adaptive and impactful.
The future of performance management
Insights from WTW’s 2025 Global Performance Management Virtual Focus Group reveal that organizations use performance management as a strategic lever to align individual goals with organizational priorities and influence behavior. Yet, there’s room for improvement:
- Nearly half of organizations say productivity would rise by 10% or more if their processes were optimized.
- Only 2 in 5 respondents believe their current process meets employee expectations.
- 37% are already using AI to boost efficiency, enhance quality and improve the experience for employees and managers — a trend set to accelerate.
We’re at the start of a transformational era, and we know what it takes to succeed.
A new way to think about performance management
Our approach is data-driven, grounded in a deep understanding of human behavior and aligned to your organizational goals and work experience. It is built on three guiding principles:
- Purpose-driven design: We start by understanding what matters most to your organization, then partner with you to build solutions that align with your goals.
- Focus on what matters: We eliminate complexity and zero in on the areas that truly drive performance and engagement.
- Experience over process: We create ways to energize people, fuel development and accelerate individual and business success
Improving performance management starts with insight
At WTW, we draw on extensive research into organization performance, employee experience, rewards and manager effectiveness to help you focus on what truly drives results.
How we help:
- Assess and define: Understand where you are today, where you want to go and what needs to improve — whether redefining performance, strengthening manager capabilities or optimizing technology.
- Partner and deliver: We work side-by-side to shape your strategy and execute your plan. Technology and AI are central to our thinking, where they simplify and improve your ability to deliver a better experience and outputs.
- Refine and improve: We continuously gather insights to adjust and enhance effectiveness to ensure alignment with your business strategy and employee experience.
The impact: A more engaged, more productive workforce
Organizations that embrace our human-centered approach see measurable improvements:
- Stronger business outcomes: Our approach drives alignment, engagement and productivity, leading to better business results and a stronger competitive advantage.
- Greater employee growth and retention: Employees gain the skills and confidence to thrive, reducing turnover and boosting retention.
- Enhanced manager capability: We equip managers with the tools and support they need to lead and empower high-performing teams.
