Are employers satisfied with the MPF services they received?
- Satisfactory : 72%
- Neutral : 20%
- Unsatisfactory : 8%
Key areas to enhance employer’s satisfaction:
- Dedicated relationship manager
- e-channel for data submission
- e-channel for employee enrolment
- Shorter processing time
What support to eMPF transition do employers expect to have?
- First time registration and account activation
- Access rights control
- Assistance on new member enrolments
- Contributions and payment arrangement
- On-site technical support
Have employers secured fee rebates for their employees?
- Yes: 40%
- No: 30%
- Don’t know: 30%
Have employers appointed MPF broker or agent?
- No MPF broker or agent: 50%
- With MPF broker or agent: 50%
WTW, as your MPF broker, offers various services including:
- Fee rebate negotiations
- Hotline for enquiries
- Market and regulatory updates
- Member education / Financial wellbeing
- Investment performance reports
- ...and many other services
Actions your company can take to better manage your company’s MPF scheme:
- Review your MPF service provider regularly.
Ensure its performance and services are up to standard. WTW can assist with conducting an objective review. - Pay attention to updates from your MPF service provider.
With the implementation of eMPF, employers should get familiar with the upcoming changes and adopt electronic processes where possible. - Consider appointing an MPF broker.
An MPF Broker offers various services to help you manage your company’s MPF scheme and prepare for transitioning to the eMPF platform. Reach out to us anytime to learn more about our brokerage services.
