The eMPF assistant portal facilitates MPF account assistance

With the launch of the eMPF at the end of June, administrative work relating to the MPF will be conducted primarily online in future. Some members who are not familiar with electronic devices or MPF processing procedures may have concerns. For these members, the system also provides an assistant portal that can be used by anyone (such as family members, friends, or MPF intermediaries) to assist members with the following:

registering MPF accounts,
consolidating personal accounts,
facilitating MPF transfers under the employee choice arrangements and
facilitating voluntary tax-deductible contribution transfers, among other tasks, etc.

After receiving help from the portal, members only need to verify and confirm the information before submitting.

Members must already be registered for the eMPF
Before using the assistant portal, members must have already registered for the eMPF. Registration for the eMPF only requires three simple steps: identity verification, filling out personal information, and setting up a username and password. Generally, registration takes only a few minutes. After completing the registration for the eMPF, the eMPF ID will be displayed on the confirmation page. The eMPF ID links all MPF accounts of the member on the eMPF platform. When entrusting others to use the assistant portal, members will need to provide their eMPF ID.
Family members, friends and intermediaries can apply to become entrusted members
Generally, these individuals should be trusted family members, friends, or MPF intermediaries. As the entrusted person, upon entering the assistant portal of the eMPF, one first needs to input personal information, after which one can start filling out online forms or uploading documents and inputting the member's information (i.e., The eMPF ID and Hong Kong ID number). Once the application is prepared, the member will receive a notification on the eMPF platform. The member then needs to verify the information and confirm the submission of the application.
It is the member’s responsibility to verify the accuracy of the information
Assisting in handling MPF accounts through the entrusted person can save members the trouble of filling out forms and preparing documents. Members must note that the eMPF platform will only process the application after verifying the member's information and confirming the submission. Members have the responsibility to verify the accuracy of the relevant information and should request corrections from the entrusted person if there are any errors or omissions.
Usernames and passwords should not be disclosed to anyone
If members need to entrust others to handle MPF matters, they should use the eMPF assistant portal. Under no circumstances should usernames and passwords be provided to anyone to avoid possible scams.