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For your complaints please fill in the following complaint form or send us an email with your complaints details to

Please provide as much details as possible we will do our best to get back to you within 3 working days.

Our team is available to serve you from 9 am to 5 pm Sunday to Thursday except for official public holidays.

In the event you are not pleased with our final response please feel free to refer your complaint to the Financial Regulatory Authority (FRA) on the following address:

Financial Regulatory Authority (FRA) Headquarters
Smart village, building no. 136B Kilo 28 Egypt – Alexandria road Giza province
P.O. Box: 110
Telephone Number: 35345350
Fax: 35370037
Email Address:


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