The challenge is anticipating critical infrastructure failures that haven’t yet occurred. One of the biggest barriers is the failure of imagination, our tendency to overlook risks we haven’t experienced before. Human cognitive biases, such as availability bias, cause us to overfocus on memorable past events and ignore less obvious possibilities, narrowing our view of what’s plausible.
To address this, we can use tools that stretch our imagination. Large language models (LLMs), a branch of generative AI, have the potential to rapidly generate diverse, novel catastrophe scenarios that a human (or group of humans) may miss. While many insurers already include scenario analysis to help plan for unforeseen circumstances, current exposure management processes don’t yet systematically include these highly imaginative what-ifs. This must be done with care — LLMs can misinterpret context or generate inaccurate details — but with expert review, they can expand, not replace, our ability to imagine what could go wrong.
Score: 1/5, severely underprepared
Where Katrina exposed a physical weakness in a known location, the next failure could be digital, decentralised, and invisible until it happens. We don’t yet use the tools available to expand our imagination to help us plan for unfamiliar future events.
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Post-event loss amplification could be bigger and messier
When infrastructure fails, the consequences go far beyond physical damage. Katrina showed how cascading effects — costly repairs, delayed claims settlement, and a paralysed local economy — can drive insured losses far beyond expectations. At the time, catastrophe models couldn’t account for such post-disaster complexities. Today’s models apply adjustments for things like demand surge and claims inflation, but those adjustments remain relatively unsophisticated. Also post-event loss amplification (PLA) factors are still largely based on historical averages and expert judgement.
What’s different now is the scale and interconnectedness of exposure. Major cities are more densely built, more reliant on just-in-time supply chains, and more digitally dependent. A future disaster could disrupt essential services — power, water, internet — across multiple cities or regions simultaneously, triggering ripple effects in housing, healthcare, finance, and beyond. Add new vulnerabilities like cloud data storage or gig-economy labour, and the system-wide impacts become even harder to model or contain.