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Solution

Employee Experience

We create relationship breakthroughs that empower employees, spark strategic action and ignite organizational impact.

It’s time to take your employee experience to the next level

Employee experience is no longer only about engagement. Employers need to create an experience where employees are:

  • Supported to thrive in all aspects of work and life
  • Engaged to deliver impact for their organization
  • Resilient amid change and uncertainty

Our expert-advisory and AI-enabled employee listening and communication software elevate every aspect your employees’ career to unlock the true potential of your workforce and deliver business results.

A new approach to employee experience

Major global issues are increasingly pressuring organizations to perform and deliver results. Budgets are shrinking, change is accelerating, use of AI is growing and employee populations are becoming more diverse. We partner with you to meet these challenges by going beyond traditional approaches to employee engagement to focus on employee impact.

Our research shows that high-employee-impact organizations experience significantly higher financial performance:

+8%revenue growth

+6%increase in profit margin

+7%return on equity

+8%increase in earnings

In today’s workplace engagement alone isn’t enough. We partner with you to empower employees, accelerate action and ignite impact across the key areas shaping the future of work.

Amplifying Employee Impact with AI

Hyper-personalization, predictive insights, and scalable engagement.

Accelerating Employee Impact with Organizational Agility

Agile frameworks, skills-first planning, and change readiness

Maximizing Employee Impact with Total Rewards

Personalized rewards strategy powered by data and AI.

Unlocking Employee Impact with Resilience

Wellbeing, financial security, and proactive risk management.

WTWs employee experience solutions

Listening isn’t the goal, improving business outcomes is. You can turn employee insights into lasting impact with a smarter to approach to employee listening. Our expert team acts as your trusted partners while using our industry-leading software to fuel your success. With our industry-leading Engage survey platform, more than 40 flexible pulse survey templates and Engage coach, you can accelerate insights into action with generative AI that brings the employee experience to life.

We design communication strategies that create meaningful connections with employees across all aspects of their careers, including organizational change, benefits, total rewards, career development, wellbeing, retirement and more. Our expert change consultants and closely personalized Embark platform facilitate two-way conversations with your employees, creating relationship breakthroughs that spark real behavior change and connect people with the information they need, when they need it to deliver impact.

Your Employee Value Proposition (EVP) is more than just an internal brand. It is the engine that drives your employee experience, accelerates growth and helps you stand out in the market to attract, engage and retain talent.

Our research shows the direct correlation between strong financial performance and a strong EVP. Our expert team partners with you to understand your business goals, talent needs, what makes you unique. They then create an integrated EVP that drives success now and in the future.

If you have a competitive total rewards program, but your people don’t recognize its value and it isn’t driving employee impact, you likely have a listening and communication problem. We partner with you to maximize the value on investment of your total rewards programs using real data.

Understanding the needs versus wants of your diverse employee population through Total rewards Optimization (TRO) or Virtual Focus Groups (VFGs) helps redirect budgets to programs that align with what people value. Targeting personalized communication at scale and tailoring them to individual needs with platforms like Embark increases utilization and appreciation.

The question isn’t if change is coming, but how will you support your people through it. With the right change approach, organizations don’t just adapt, they accelerate. We know that true change only happens when employees understand it, believe in it and act on it. Our expert change consultants partner with you to leverage critical data that mobilizes action, identifies exposed and unexposed risks, empowers leaders and inspires employees to fearlessly embrace change that sticks.

Educating stakeholders is critical to being confident and prepared to support pay equity and transparency. As you navigate market changes, new legislation and increasing employee expectations, our experts help you create a positive employee experience in these key moments. We help you equip managers and leaders with the training and resources they need to ensure a clear, consistent and transparent communication process that builds trust and fosters strong relationships with employees.

Financial resilience has become one of the top challenges employees face. Economic uncertainty, inflation, cost-of-living and market uncertainty are global challenges impacting people worldwide. Our research shows a strong correlation between employees’ financial health and their productivity at work.  As employee experience experts, we partner with you to ensure your employees are supported through education and communication to leverage the breadth and depth of the benefits available to them, optimizing their performance.

Employees’ expectations about work are changing, as they increasingly prioritize their workplace wellbeing, flexible working and work/life balance. When employees are physically thriving, financially secure, emotionally balanced and socially connected, they are more resilient, engaged and productive. We help organizations build a resilient workforce by unlocking the business value of employee wellbeing. Providing wellbeing experiences that are personalized to the individual, we can help you communicate at scale, to an audience of one to support your employees across all the touchpoints and moments that matter.

  • Personalizing Communication at Scale

    Embark delivers real-time messaging that reinforces behaviour and turns strategy into everyday action in one digital platform. Discover how Brown-Forman and APS are creating two-way dialogue with thousands of employees.

  • Driving stronger recognition and retention

    Employee recognition is the cornerstone of a positive workplace culture driving engagement motivation and loyalty. Discover how one healthcare organization saw a 77% increase in eCards being sent with Employee Coach

  • Powering Strategy with Insights

    Align your people strategy with your business strategy to deliver results. Hear how Mars and APS use continuous listening to underpin strategic actions with the voice of their employees

  • Unlocking Total Rewards Value

    Ensure every people investment, program and policy is working together to deliver value on investment. Hear how APS successfully achieved this.

Why WTW – Key facts

We have more than 50 years’ experience of employee communication and change management experience. We have over 300 member-engagement associates worldwide, delivering projects in 80 countries.

  • 10 million employees surveyed each year.
  • Over 80 countries use our online assessment tools, conducted in 100 languages.
  • 50 years of employee communication and change management expertise.
  • 67 IABC Gold Quill Awards won in nine categories.
  • Gartner selected vendor for Integrated HR Service Delivery Platforms for our Embark software.
  • Digital Innovation Evolve Award, Insight Enterprises for our Embark software.
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