When the Collins Dictionary chose ‘permacrisis’ as their word of the year in 2022, they might have had leisure and hospitality in mind.
Few industries have been as heavily impacted first by Covid-19, followed swiftly by the global cost of living crisis.
Businesses are also feeling the impact of new technologies and competitors, from sharing platforms to fitness trackers.
Consumer preferences are changing fast, making it hard to keep pace and maintain customer satisfaction.
We wanted to find out how businesses are coping in the face of these challenges – and also where they see the opportunities emerging that can lead to growth over the longer term.
Our survey includes a broad cross-section of traditional leisure and hospitality businesses, as well as providers of in-home entertainment, such as gaming.