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AI Capabilities for Reserving

ResQ’s AI capabilities provide teams with a more efficient way to work, supporting automation, accelerating script development and reducing reliance on specialist coding skills.
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About ResQ Labs

AI-Enhanced Reserving. Human-Led Decisions.

ResQ Labs is WTW's AI framework for augmenting reserving workflows within ResQ.

ResQ Labs AI scripting agent, the first release of this AI framework, brings AI-powered scripting capabilities directly into the reserving process, helping teams work more efficiently, remove friction from everyday tasks and focus more time on analysis, investigation and actuarial judgement.

How does ResQ benefit from AI?

  1. Troubleshoot Issues Faster
    When automation breaks or scripts fail, identifying the root cause can take significant time. ResQ Labs AI scripting agent can support users in diagnosing and resolving scripting issues, helping teams spend less time debugging and more time delivering reserving analysis.
  2. Reduce Reliance on Specialist Coding Skills
    ResQ Labs AI scripting agent helps users develop and troubleshoot scripts through natural language prompts, making automation more accessible across the wider reserving team and reducing the need for specialist scripting expertise.
  3. Fast-Track Automation
    Creating ResQ API scripts can be time-consuming, particularly for users who do not work with VBA or Python regularly. ResQ Labs AI scripting agent can automatically generate scripts using the ResQ API, enabling teams to develop automation quicker and reduce effort required to build custom workflows.
ResQ Labs helps our clients spend less time wrestling with process and more time applying actuarial expertise, accelerating the journey to smarter reserving”
Maggie BelcherUK Reserving Transformation Lead

A Foundation for the Future of AI in Reserving

ResQ Labs represents WTW's long-term vision for bringing AI-powered capabilities into the ResQ platform and wider reserving process. Today, that vision begins with ResQ Labs AI scripting agent helping users to be more efficient and focus on value-adding work.

As ResQ’s AI capabilities evolve, the focus remains the same: helping reserving teams spend less time on production activities and more time applying judgement and expertise that drives better reserving outcomes.

Frequently Asked Questions

ResQ Labs is WTW's AI framework for enhancing reserving workflows within ResQ. It provides AI-powered capabilities designed to help reserving teams work more efficiently, reduce time spent on manual processes, and focus more on analysis, investigation, and actuarial judgement.

ResQ Labs AI scripting agent is deployed within a client's own environment and accessed through Microsoft 365 Copilot. It helps users generate and troubleshoot ResQ API scripts using natural language prompts, accelerating automation and reducing reliance on specialist coding skills.

Yes. The AI scripting assistant is deployed as a skill within your organization's own AI environment and uses your company's AI resources, not WTW's. This means you retain full control over your data, security policies, governance, and how AI is used within your organization. No customer data is shared with or processed through WTW-managed AI services.

ResQ Labs is included within your existing ResQ license and comes at no additional cost to you.

No. ResQ Labs is designed to augment, not replace, actuarial expertise. By reducing the effort required for scripting, troubleshooting, and process automation, the AI scripting assistant allows reserving professionals to spend more time applying their knowledge, judgement, and critical thinking to reserving decisions.

Currently, ResQ Labs AI scripting agent is compatible with Microsoft 365. We plan to widen availability to other AI systems in the future.

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