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Personal Lines

We have long been at the leading edge of developments in technical capability and approaches to improve performance and customer experience in personal lines.

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In most major markets, the competitive landscape in personal lines insurance has changed, and continues to change, often quite radically and at pace. Pricing sophistication, speed to market, flexibility, automation, agility – all of these are common watch words among modern personal lines insurers. And intelligent use of data, combined with appropriately deployed advanced analytics techniques, are key to achieving sustainable success in these radically changing markets.

23 of 25 of the world’s largest insurance groups, and over 500 insurers in total, license our Radar suite.

Our expertise in personal lines runs both wide and deep - 23 of 25 of the world’s largest insurance groups, and over 500 insurers in total, license our Radar suite as a keystone for enhancing their data and analytics capabilities.

And our technology complements the deep practical knowledge of our pricing, underwriting and claims experts, who offer a powerful combination of technical, analytical and operational skills that support personal lines insurers as they tackle an array of current questions, including:

Pricing, underwriting, product and distribution strategy

How should we continually adapt our pricing, underwriting, distribution and products for a changing market?

Portfolio management

What risks do we write and why, and how do we actively manage portfolios to achieve the best results?

Advanced analytics

What investments in data, machine learning and broader advanced analytics will drive value and future success? How are these deployed pragmatically and focussed on areas of highest or most immediate potential benefit?

Future best practice

What role can each of automation, machine learning and AI take in delivering continuous performance improvements, what will future best practice look like and how do we compare against our market peers?

Customer centricity

How do we respond to changing customer buying behaviour and deliver an appealing customer experience?

Governance and fairness

How do we demonstrate to regulators that we’re acting fairly towards customers and that we are applying appropriate levels of governance?

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