New Global Line of Business will combine both Special Contingency Risks (SCR) and Terrorism/Political Violence units
SINGAPORE, December 5, 2022 — WTW (NASDAQ:WTW) today announced the appointment of William Miller as the Head of Crisis Management, Asia Pacific, effective 1 January 2023. The team in Asia Pacific (APAC) will be part of a new WTW’s Global Line of Business that will be set-up on 1 January with the merger of its Special Contingency Risk (SCR) team and its Terrorism & Political Violence team as a global Crisis Management unit earlier this year.
Based in Singapore, William will oversee the new crisis management business in APAC and deliver its services and solutions covering the following areas: Special Crime (Kidnap & Ransom, Extortion, Hijack, Maritime Piracy, Political Evacuation), Terrorism, Political Violence, Accident & Health (incl. Personal Accident, Business Travel, Contingency, Sports & Entertainment) and Active Assailant to a wide number of multinational clients.
The Crisis Management team, which sits as part of WTW’s Corporate Risk & Broking business, goes beyond protecting corporate employees from traditional kidnap, ransom, and terrorism events to cover a broader range of risks that impact the security and well-being of employees and organisations. It offers companies a streamlined and coordinated response through WTW’s 24/7 incident coordination centre, Alert:24, supporting business from the point of incident through the claims process and beyond. Through 360-degree support, organisations will be able to safeguard their staff, reputation, and shareholder value.
Luke Ware, Head of Corporate Risk & Broking Asia, WTW said: “As geopolitical tensions rise, individuals and businesses are exposed to a wider range of security risks which is why we have expanded our offering to include domains such as Special Crime and high-risk accident and health. Having the team in Singapore enables us to provide a specialist risk management service for companies in Asia, drawing from our global experience and regional expertise. The Crisis Management Team will support organisations with a highly specialised and innovative proposition, which will enable WTW to broaden its client demographic and accelerate our growth strategy in this area.”
Commenting on his appointment, William Miller said: “Being based in the heart of the APAC, we will be better placed to offer our clients a single point of contact for crisis events affecting them in the region. Our offering ranges from risk advisory and insurance design to providing crisis support and indemnification against key financial exposures such as evacuation costs, security incident response , and business interruption. As we see an increase in the number of countries introducing duty of care regulations, ensuring the health and safety of employees is a business imperative, no matter what sector they’re operating in.”
The Crisis Management business covers the following areas: Special Crime (Kidnap & Ransom, Extortion, Hijack, Maritime Piracy, Political Evacuation), Terrorism, Political Violence, Accident & Health (incl. Personal Accident, Business Travel, Contingency, Sports & Entertainment) and Active Assailant. These propositions continue to be supported by the Risk Advisory and Crisis Support services of the Alert:24 team, SCR’s in-house security risk consultancy and crisis management practice.
Prior to his move to Singapore, William headed up WTW SCR’s activities in APAC from London, working across Special Crime, Accident & Health, and Active Shooter insurance lines. He has extensive experience in the design and implementation of global insurance programmes that help organisations meet their duty of care obligations to staff and customers, incorporating effective crisis response, indemnity and including pre-incident security consultancy.
At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help organizations sharpen their strategy, enhance organizational resilience, motivate their workforce and maximize performance.
Working shoulder to shoulder with our clients, we uncover opportunities for sustainable success—and provide perspective that moves you.
