Getting the most from their benefits

Employees are looking for tools and solutions that will inform and engage them, thereby helping them make better benefit choices.

• Almost six in 10 employees (59%) prefer a single website that allows them to review and manage all their benefits.
• Older workers are also more likely to prefer tools that help them understand various plan options and the ability to speak to a benefit specialist when making benefit decisions.
• Younger workers prefer online materials that explain different options and tools that illustrate the items that people like them typically choose. Over half of Gen Z employees prefer to have their benefit questions answered via online chat.