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Article | EX Insights

Are you ready for the future of work?

Key insights from Willis Towers Watson research

Future of Work|Employee Engagement |Talent

By Stephen Young | March 5, 2018

In this issue of EX Insights, we share key insights from our recent research, discussions and thought pieces about the future of work.

We are at the beginning of a fourth industrial revolution, one that promises to alter the world of work permanently. Is your organization prepared?

Today’s realities are shaped by a growing digital revolution. Technologies are fusing, blurring lines between the physical, digital and biological worlds, and technological breakthroughs like artificial intelligence and robotics will continue to evolve. These changes are dramatic compared to previous revolutions in that they are already disrupting almost every industry in every country, having a significant impact on work and jobs. They take us from significant job creation to job displacement, from heightened labor productivity to a widening skill gap.

Willis Towers Watson is committed to helping organizations understand the future of work and capture value from this transformation of the workplace. We have embarked on a series of research and thought pieces about the future of work. We share a few of the key insights here.

How will AI and robotics transform how work gets done?

Artificial intelligence and robotics are transforming how work gets done. However, it’s likely they’ll prompt elements of jobs to change rather than causing jobs to go away. And as robotics and AI transform the way work gets done, the challenge will be managing the partial replacement of a person’s job. Our videos explain this in more detail.

New survey busts myths about future of work

Moving beyond the myths will help your organization better understand the many emerging options for getting work done, and identify the optimal combinations of human talent and automation. We recently conducted a global Future of Work survey to find out what’s changing in the world of work.

The findings bust five popularly held myths.

How to find out if you are prepared

A very simple way to find out how prepared you are is to run your own Future of Work pulse survey. Willis Towers Watson’s Pulse Software comes with an out-of-the-box Future of Work pulse survey, which you can launch in just a few minutes to your business and HR communities to measure preparedness.

Find out the answers to questions such as:

  • Are we planning to automate work to augment existing human performance and productivity or simply to reduce costs?
  • Have we planned for the performance management and talent consequences of increased automation?
  • Are we preparing our leaders for the changes in leader and manager behaviors required?
  • Is HR prepared for the deconstruction and reconstruction of jobs that will be required?
  • Are we creating a great place to work for our part-time, contingent, freelance and agency workers?

Want to learn more about the future of work?

Bookmark our Future of Work page for regularly updated videos, research, articles and blogs at the cutting edge of the debate on the future of work.


Global Practice Leader
Employee Insights

Dr. Stephen Young is the Employee Insights Global Practice Leader for Willis Towers Watson. He has a PhD in business psychology, and 20 years experience advising the world's leading organisations. He spends most of his spare time with his kids, cycling, and supporting Arsenal Football Club.

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