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Health care delivery — high-performance insights

2017 22nd Annual Willis Towers Watson Best Practices in Health Care Employer Survey

Health and Benefits

February 1, 2018

The 2017 Willis Towers Watson Best Practices in Health Care Employer Survey shares employers’ current actions and future plans for employer-sponsored health benefits.

Health care delivery solutions provide a pathway to value

With continued cost pressure, more employers are turning to strategic health care delivery solutions to maximize the value of their health care investment.

Employers identify network strategy — assessing health care delivery strategies to maximize the purchasing value of health care services — among their top priorities for the next 3 years.

Key survey findings

Employers are pursuing a wider array of approaches to reduce health care cost and risk, continuing the move to a more patient-centric system based on payment for value and results.

Employers targeting specific clinical conditions have opportunity to evaluate and align delivery solutions. Employers plan to place more emphasis on specific clinical areas by 2019 to improve member health and reduce costs.

Best practices for health care delivery

A group of employers we define as “best performers” achieved significant competitive financial advantage by adopting best practices to control costs and improve efficiency. Related to health care delivery, they are ahead of “high-cost” companies on every measure:

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