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Willis Towers Watson’s ACA Reporting Services

Willis Towers Watson brings years of experience to ACA reporting and we pride ourselves on exceeding our clients’ IRS deadlines.

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Willis Towers Watson is focused on supporting you and your teams around the complex world of reporting mandates, so you can focus on other important tasks. We bring years of experience to ACA reporting and we pride ourselves on exceeding our clients’ IRS deadlines. In addition to making the process easier for you as the plan sponsor, we have enhanced the participant portal through integration and added single sign on (SSO) to improve your participants’ overall experience.

of clients leveraged Willis Towers Watson and Health E (fx) to meet the 2019 IRS reporting requirements
1095-C forms used to employees for the 2019 reporting year
1095-C forms issued over the first five years of IRS reporting
First call resolution for IRS reporting calls
on-time approval of 1095-C forms

The Willis Towers Watson standard scope of ACA Reporting Services includes:

  • Ongoing administration:
    • Track and store data for Applicable Large Employer Members (ALEMs)
    • Evaluate and validate all eligibility and enrollment data
    • Electronic or paper distribution of 1095-C forms to participants
    • Website for participant access to electronic copies of 1095-C forms, includes the ability to collect electronic consent from participants
    • Creation and filing of IRS electronic file for 1094-C and 1095-C data, including 1094-C and 1095-C corrections
  • Standard reports:
    • Tracking status of client audits by ALEM
    • 1095-C change report
    • Participant portal account summary (number of portal accounts created, delivery option)
  • Compliance:
    • Assist with IRS regulations and guidance relating to employer shared responsibility, IRS reporting and marketplace subsidy notices

The following outlines Willis Towers Watson’s optional ACA Reporting Services:

  • Service center support for participant inquiries related to 1095-C forms
    • Fully outsourced service teams will be trained to support questions during regular hours of operation
      • Calls related to 1095-C forms will be included in client-specific service center reports and service level agreements
    • Cosourced clients may opt to utilize the Form 1095 Shared Service Center, with support from January through April
    • Training of Tier 1 customer service representatives and supervisors on the following topics:
      • Purpose of the form
      • How the form needs to be used for tax filing purposes
      • Basic assistance with the website available to receive the form electronically
      • Handling of inquiries regarding client-specific provisions and disputes regarding the data reported on the form
      • All requests for reprinting the form will flow through the 1095-C Shared Service Center from January through April
  • Import required data from a third party (COBRA vendor, other administrator)
  • Import/export of data to support acquisitions/divestitures
  • Export data to Health E(fx) when a retroactive change that will require a corrected 1095-C has occurred in the prior tax year
  • Ongoing TIN solicitation process
  • State reporting
Title File Type File Size
Willis Towers Watson's ACA Reporting Services PDF .3 MB
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