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Infographic: Employers prioritize benefit choice, experience

Insights from our 2019 Emerging Trends in Health Care Survey

Health and Benefits|Future of Work

August 30, 2019

Meeting employees’ diverse benefit needs gains importance.

Employers focus on their employees’ health care and benefit experience by adding choice, personalization, navigation and decision support. The Willis Towers Watson 2019 Emerging Trends in Health Care Survey explores employers’ current practices and future plans in this area.

This infographic identifies current and future plans that employers have to prioritize personalization and decision support. For example, 86% of employers plan to make enhancing the employee experience a priority over the next three years, while 62% have already made this a priority over the past three years. 31% of survey respondents plan to accomplish this by offering or expanding choice in health benefits.
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