Wellbeing services

While telehealth can be considered a wellbeing service, as it provides easy access to care and often enables members to receive additional coaching, we asked participants what other wellbeing services they now have available to their members and whether the services were provided through a third party or not. We inquired specifically about the following categories of services:

• Wellbeing/Engagement portal. Employee-facing portal that provides basic health information with interactive features that help employees build healthy behaviors and integrates with other apps that employees already use to track health indicators, such as exercise and weight
• Employee assistance plan. Voluntary, work-based program that offers free and confidential assessments, short-term counseling, referrals and follow-up services to employees who have personal and/or work-related problems
• Health content/kits/tips. Basic information (e.g., flyers, videos) on health-related items to manage and prevent illness as well as promote wellness
• Point solutions. Targeted programs to manage chronic illnesses or other conditions (e.g., addiction/substance abuse, diabetes, tobacco cessation, nutrition, maternity)
• Fitness/gym/challenges/competitions. App or other programs to support physical fitness
• Financial education platform. Website or app that provides basic financial education on topics such as budgeting, financial goal setting and balance sheets for individuals

While there is still a long way to go, the results were encouraging, with most insurers globally now offering at least some of these services either directly or through a third-party partner organization.

Ancillary wellbeing and medical services

Figure 1. Telehealth/telemedicine

Figure 2. Virtual care — triage/steer/diagnose

Figure 3. Wellbeing/engagement portal

Figure 4. Employee assistance program (EAP)

Figure 5. Health content/kits/tips

Figure 6. Point solutions

Figure 7. Fitness/gym

Figure 8. Financial education platform

Globally, telehealth and virtual care are available primarily through third-party vendors, although it should be noted that in Latin America, 42% of survey participants report that virtual care is available through an owned entity. Two-fifths of insurers (40%) indicate that engagement portals are provided through third-party vendors, a figure that rises to 44% in the Middle East and Africa, and to 49% in Asia Pacific. At the same time, over half of insurers (52%) in the Middle East and Africa say that engagement portals are not offered at all.

Over two-fifths of survey respondents globally (44%), 63% in Asia Pacific, and over a third in Europe (37%) and the Middle East and Africa (39%) indicate that employee assistance programs are available through third-party vendors. A notable exception is Latin America, where 43% of insurers report that these programs are provided through an owned entity.

Health content kits are available primarily through owned entities, with over two-fifths of respondents globally, except in the Middle East and Africa, indicating this to be the case. When it comes to point solutions, over three in 10 insurers globally and across all regions say that these solutions are provided through third-party vendors. Notably, 42% of respondent globally and over half in Asia Pacific (51%) and the Middle East and Africa (60%) report that point solutions are not offered.

Fitness programs and financial education platforms are less likely to be offered. Over half of insurers globally (54%) report that fitness programs are not available, and almost four-fifths (79%) indicate that this is the case for financial education platforms.

Next section: What’s driving global medical trend