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We help clients lower their total cost of risk by leveraging the expertise of our claims specialists in implementing technical claims. Our claims team can help clients increase return on investment for their business, people and properties.

We recognise that organisations have different needs when it comes to insurance claim,s and Willis Towers Watson offers a range of claims services to meet those needs. Our claim professionals are experts at handling large and complex losses supported by an extensive range of supplementary services to manage the entire claims process. Services include claims administration, delegated claims management, claims defensibility health check, analytical services, claims audits, claims tender management, along with the provision of training for line managers on incident reporting and investigation.

Analytical services

We provide detailed analysis of claims/incidents tailored to meet the specific needs of our clients. A typical analysis will examine trends such as cost and frequency by cause, location, individual and function which provides an invaluable tool for risk management purposes.

We also provide the following reports mainly geared toward self-insured risks:

  • Deductible analysis
  • Aggregate analysis
  • Fund moving reports
  • Loss forecasting
  • Financial impact analysis
  • Premium allocation modeling

These reports can be uploaded onto a secure client specific website, WillisTowersWatson-Online, for easier real-time access.

Claims defensibility

Unique to Willis Towers Watson, claims defensibility is a detailed analysis / health-check of your civil liability arrangements, carried out by a qualified solicitor in order to identify weaknesses in your business and recommend changes where appropriate. The assessment focuses on safety management practices and procedures, your written policies, documentation and investigations, along with a review of settled claim files, thus revealing your ability to successfully defend liability claims and help you implement changes necessary to enable you to sustain successful defence strategies.

Delegated claims management

Many of our clients are accepting a greater portion of risk in the form of each and every excesses and/or aggregate deductibles. This invariably gives them a greater say in the management of claims within their self-insured retention. Proactivity is key to effective claims management. Our aim is to drive all claims to their ultimate conclusion, be that a court hearing or pre-injuries board settlement, at the earliest opportunity and at the lowest possible cost to you.

Through our partnership with leading specialist liability claims adjusters, we ensure that your interests are kept at the forefront at all times and that no claim is settled without your express approval and authority.

Major and complex losses

When major losses occur, and when insurers are increasingly taking an ever-hardening line regarding policy coverage issues and claim adjustment, clients need more than just a conventional claim notification and simple intermediation services from their broker.

Willis Towers Watson provides a dedicated resource of experienced claims professionals who can work with clients to fully project manage the process of ensuring that the insurance programme responds as it was intended to do and that the claim is brought to a conclusion in a timely and professional manner.

Whether it be a complex contractors all-risk claim, or a property damage/business interruption claim following a catastrophic event, or a professional indemnity claim that brings reputational risks, Willis Towers Watson provides a complete claims service to ensure that our clients’ best interests are served at all times and that our clients are fully protected at all stages of claims negotiation in order to obtain the best possible outcome.

Willis Towers Watson Insurances (Ireland) Limited trading as Willis Towers Watson is regulated by the Central Bank of Ireland. In the UK, Willis Towers Watson Insurances (Ireland) Limited is authorised by the Central Bank of Ireland and is subject to limited regulation by the Financial Conduct Authority.
Details about the extent of our regulation by the Financial Conduct Authority are available from us on request.

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