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3 key findings from WTW’s MPF Satisfaction Survey 2022

November 11, 2022

The following sets out 3 key findings of 2022 MPF Service Satisfaction Survey conducted by WTW in July. To get more information or to arrange a discussion, please complete the Contact Us form.
Retirement
MPF
The graphic shows the employee's level of satisfaction with the services provided by the MPF provider, and suggests the organisation to take action.

Are employers satisfied with the MPF services they received?

  • Satisfactory : 65%
  • Neutral : 28%
  • Unsatisfactory : 7%

Key areas to enhance employer’s satisfaction:

  • Dedicated relationship manager
  • Shorter processing time
  • e-channel for data submission
  • e-channel for employee enrolment

What employer services do employers expect to have?

  • Dedicated hotline: 85%
  • Employee seminar: 70%
  • Onsite helpdesk: 44%

What employer services do employers actually get?

  • Dedicated hotline: 43%
  • Employee seminar: 46%
  • Onsite helpdesk: 9%

Have employers secured fee rebates for their employees?

  • Yes: 38%
  • No: 30%
  • Don’t know: 32%

Have employers appointed MPF broker or agent?

  • No MPF broker or agent: 33%
  • With MPF broker or agent: 67%

WTW, as your MPF broker, offers various services including:

  • Fee rebate negotiations
  • Hotline for enquiries
  • Market and regulatory updates
  • Member education / Financial wellbeing
  • Investment performance report
  • …and many other services

Actions your company can take to better manage your company’s MPF scheme:

  1. Review your MPF service provider regularly.
    Ensure its performance and services are up to standard. WTW can assist with conducting an objective review.
  2. Pay attention to updates from your MPF service provider.
    Understanding the latest service development and fee offering are key to managing your MPF scheme.
  3. Consider appointing an MPF broker.
    An MPF Broker offers various services to help you manage your company’s MPF scheme. Reach out to us anytime to learn more about our brokerage services.
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Contacts

Head of Retirement, Hong Kong & Macau

Phoebe Shair
Director, Retirement Hong Kong

Stewart Chan
Associate Director, Retirement Hong Kong

Related content tags, list of links Infographic Retirement MPF Hong Kong
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